We help IT Professionals succeed at work.

Email attachment when clicked erased Inbox : what to advise customer

265 Views
Last Modified: 2017-03-28
We have a customer who is on a local ISP's email & when they clicked on a "spoofed"
email, their inbox got erased.

This customer is not using our MTA (MS Exchange) : they simply tag onto their ISP's
email service.

All I can say is:
a) see if their ISP have a backup of their emails to restore

b) not to click on attachments when in doubt (but this email looks rather genuine
     & was purportedly from us though the originating IP is from North America,
     not our country

c) for gmail, if we set an email as "Spam", does gmail moves it to Spam box based
    on the email sender, subject or originating IP ?  I find email sender & subject are
    easily spoofed/impersonated but not originating IP.  I'm not sure if the ISP
    Singnet offers what kind of spam filtering

d) change their email password to a complex password??  Is this effective?

e) what kind of malware/malicious attachment is known to erase Inbox (I suppose
    if it's Outlook they're using, their  .ost or .pst got erased).  Is there any good
    AV for emails (I mean for MUA, not MTA as MTA is hosted in their ISP)

Is there any product they can buy to install on their PCs or MUA (Message
User Agent such as webmail or Thunderbird) to safeguard them?  High-end
products like Proofpoint for MTA & setting up their own MTA is beyond their
means

Anything else to advise the customer?  It's a Small & Medium Enterprise who
took loans from us but our Customer Service & Mgmt does not want us to
leave the customer in the lurk though we are not obliged to help them.


I think the customer does not have an IT support people or department
Comment
Watch Question

Datacenter platform engineer Lindows
CERTIFIED EXPERT
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.
CERTIFIED EXPERT
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
Stuart HargreavesChief Operations Officer
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.