Avatar of yo_bee
yo_bee
Flag for United States of America asked on

Active Sync push Notifications do not push in a timely manner

I started to notice that push notification on mine and other's is not pushing in a timely manner or not pushing at all.
Are there any logging methods that can be looked at or turned on to troubleshoot this?

I am running
Exchange 2010 SP3 (14.03.0339.000)
Server 2008 R2
CAS & HT role only on the server.  The Mailbox role is on a separate server.

I rebooted the CAS and things seem better, but I would rather not reboot if not needed.
ExchangeWindows Server 2008

Avatar of undefined
Last Comment
yo_bee

8/22/2022 - Mon
Tom Cieslik

Are you talking about mobile devices ?
Push is a feature of mobile devices. What kind of configuration you have ? Active Synch to Exchange or you're using POP or IMAP ?
yo_bee

ASKER
Yes I am talking about mobile device and  activesync push. Not pop or imap.
Tom Cieslik

I don't know how many devices you have in your network but it's very possible that some of them are generating too many stress on your Exchange.

You can try troubleshoot using this page

https://blogs.technet.microsoft.com/exchange/2012/01/31/a-script-to-troubleshoot-issues-with-exchange-activesync/
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
yo_bee

ASKER
130 or so devices.  I did a reboot and things seem to be much better.  I will look into this Stress Level of the machine.

Thanks for your tip.
yo_bee

ASKER
The reboot seems to have helped.  Also I did have my Do not Disturbed on from 10 PM - 7 AM on my iOS device. Do you think that the push is disabled on that when DND is enabled.  I tested last night by disabling it and my Notifications were there when I woke up.

It might have been a combo of both.
ASKER CERTIFIED SOLUTION
Tom Cieslik

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
yo_bee

ASKER
Thanks for you help
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
yo_bee

ASKER
Thanks for your input