Error applying Windows 7 Service Pack 1

masterofall
masterofall used Ask the Experts™
on
Hi,
  A PC is giving off errors whenever Windows 7 SP1 is applied.  The Windows 7 SP1readiness toll was run and that did not make any difference.  The latest error is file not found, , Error code 0x80070002, see attached photo.
20170322_095901.jpg
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RaminTechnical Advisor
Commented:
For fixing Error code: 0x80070002 go to below link open / save the Windows Update Troubleshooter, follow the steps in the wizard to find and fix problems with Windows Update.

https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Did you get SP 1 from the Microsoft Download site?  and did you get the correct SP 1?  32 vs 64-bit and correct CPU?

The message above does not look like a Windows message.
RaminTechnical Advisor

Commented:
Uninstall KB958830 if it is installed on your system from View Installed Updates ( Programs and Features ).
Reboot the machine
Disable antivirus software
Install SP1. https://support.microsoft.com/en-us/help/15090/windows-7-install-service-pack-1-sp1
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Shaun VermaakSenior Consultant
Awarded 2017
Distinguished Expert 2018

Commented:
I think the link is https://www.microsoft.com/en-us/download/details.aspx?id=5842
Also verify the download with SHA or MD5 to ensure that download is not corrupted
with all of the above being stated i remember a major problem for windows 7 sp1 was a file check error where it would check your hdd with a quick drive scan for errors or bad sectors. You may want to run a HDD quick check also...
Commented:
Go for repair install ...and then try installing sp1 again
the below link will guide you on repair process

http://www.sevenforums.com/tutorials/3413-repair-install.html
Shaun VermaakSenior Consultant
Awarded 2017
Distinguished Expert 2018

Commented:
@Sunny: I remember something like that too
System Engineer
Commented:
I have not read everything, but here's what I would do.

1] Run Windows Update Troubleshooter
2] Run (From elevated CMD Prompt) sfc /scannow 2-3x (If it finds corruption) then run SFCFix if after 3x there is still corruption post the 3 SFC /SCANNOW runs
3] Deploy the windows update readiness tool
4] Try SP1 again
5] Too much effort trying to fix it beyond this point likely. Just copy all data to external USB or share, take a backup copy of license keys through e.g. Belarc Advisor or Magic Jellybean, and blow away the OS for a fresh clean fast & tidy install.

Author

Commented:
TS4Bm, I am tried your sfc /scannow solution until id did not find anymore errors. I did not try to download sfcfix. The update fail again. I am going to try two of the other solutions posted and if those work then I will reformat the PC.

Author

Commented:
Nothing works. It is ok to use a Windows 7 SP1 (the full O/S CD but at the SP1 level) and run a windows upgrade?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
One of the steps here was a Windows 7 Repair Install. If truly nothing works, then back up the system, and install Windows 7 fresh. Update drivers and the OS and then install your applications and recover your data.
RaminTechnical Advisor

Commented:
Yes, Windows 7  In-place upgrade with or without SP1 might fix this problem and if not you have to do a clean Install.
here is a link also to help you more about Windows 7 repair install:
https://www.sevenforums.com/tutorials/3413-repair-install.html
MacleanSystem Engineer

Commented:
As per John & Ramin's comments, yes that is fine. Either upgrade if it allows for this, or run repair from it.

Author

Commented:
Everything failed, a fresh install is the solution.

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