troubleshooting Question

Windows 7 boots to black screen with mouse cursor after windows update

Avatar of Daniel Mandracken
Daniel Mandracken asked on
Windows 7
16 Comments2 Solutions1665 ViewsLast Modified:
I've got a Dell PC here with Windows 7 home 64bit.
After a windows update that lasted over 12 hours, the computer now boots to a black screen with a mouse cursor.  It does show the login screen and it will boot into safe mode.  CTRL-ALT-DELETE also works in both safe and normal mode.

I've done a system restore to a few days before the update but that didn't help
I've tried sfc /scannow and it did not find any errors.
I've also tried chkdsk /f /r and it also did not find any errors.
I've deleted the video drivers but that did not solve the issue either.

At this point I'm stuck and hoping that you fine folks have the answers I'm looking for.  :)

Thanks in advance.

Dan
ASKER CERTIFIED SOLUTION
Daniel Mandracken

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