Need to run a Windows 7 application on Windows 10

zovoth
zovoth used Ask the Experts™
on
Greetings wise wizards of EE:

I'm helping a friend who runs a pool cleaning business, and for years he has been using Intuit's "QuickBooks Customer Manager" program, which is a older CRM (Customer Relations Management) program to manage his massive customer database. This program is not part of the QuickBooks desktop program, but rather it is a stand alone application, that apparently wasn't very popular. Unfortunately, Intuit abandoned this program around 2008, and did not produce a successor. Though the program was produced during the Windows XP & Vista era, it is compatible with Windows 7.

My friend recently upgraded his aging Windows 7 PC to a new Windows 10 PC, which cannot run QuickBooks Customer Manager. I have scoured the Internet for a successor application that is compatible with QuickBooks Customer Manager, and there are does not appear to be any that is fully compatible. I did find a few companies that import a comma separated value database file, but unfortunately the QuickBooks Customer Manager does not export ALL data fields into a .csv file.... my client particularly needs the "notes" of each customer file, as they contain data on managing that person's pool, and the .csv export tool omits the notes for each customer entry.  Calls to Intuit have been completely unproductive, as their attitude is essentially "We don't support that program any longer, so you are out of luck".

So, I am back to trying to find a solution to run QuickBooks Customer Manager on a Windows 10 machine. I know that Windows 7 had a "Windows XP virtual machine", and I am wondering if Windows 10 does the same for Windows 7. Please enlighten me; any help would be most welcome indeed.

Many thanks in advance,

Zovoth
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
First Inuit is correct - Customer Manager was dropped.

Second:  Notwithstanding, you can run Windows 7 as a virtual machine inside Windows 10 via VMware Workstation. I do this. You can run the machine in Unity mode for transparency running the customer manager application.  The downside is remembering to run the VM and to shut it down when done.

Author

Commented:
Greetings John:

Many thanks for your lightning fast response... may I ask, how do I run the machine in Unity mode... what are the steps to do so?

Zovoth
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Obtain, install VMware Workstation. (Excellent product but not free)
Get a license for Windows 7 Pro 64-bit.

Install Windows 7 as a virtual machine.
Run Windows 7 and install QB Customer Manager.

VMware, View, Unity Mode.
Microsoft Azure 2017

Azure has a changed a lot since it was originally introduce by adding new services and features. Do you know everything you need to about Azure? This course will teach you about the Azure App Service, monitoring and application insights, DevOps, and Team Services.

Top Expert 2016
Commented:
Try the ACT (application compatibility tool they may have a shim for that program. have the other right click compatibility options failed?

Author

Commented:
Greetings David:

Many thanks for your reply... I have yet to try the right-click compatibility options yet... I will do so come this Thursday, before investing in John's VMWorkstation idea.

I'm assuming you mean right click on the executable file for QuickBooks Customer Manager and then choose Properties > Compatibility > choose operating system, yes?

If no, please elaborate... many thanks!

Zovoth
Shaun VermaakTechnical Specialist
Awarded 2017
Distinguished Expert 2018
Commented:
Hi Zovoth

David is not referring to right-click compatibility options. He referring to ACT or ADK https://blogs.technet.microsoft.com/yongrhee/2015/08/11/download-application-compatibility-toolkit-act-for-windows-10/
Top Expert 2016

Commented:
Actually I was referencing both.. What is the program name, publisher and version

Author

Commented:
Greetings wise wizards of EE:

Great Maker, you've given me several options to solve my dilemma, and I thank you for it. I'm going to try all this Thursday (short of John's VM Workstation... I'll try that if all else fails).

I will report back on Friday with my results and award points to the solution, as well as the assists.

My many thanks in advance!

Zovoth
Commented:
Here is a nice blog on running older software in Windows 10 using compatibility options ...
     https://www.howtogeek.com/228689/how-to-make-old-programs-work-on-windows-10/  

If compatibility options don't work,  here is how to create a virtual PC in Windows 10  using Microsoft's tools  ...  
     https://docs.microsoft.com/en-us/virtualization/hyper-v-on-windows/quick-start/create-virtual-machine

Author

Commented:
Greetings David, John, Shaun & Fred:

My many thanks for your speedy and helpful suggestions, I greatly appreciate your input.

I visited my friend's pool business today, and was ready to engage your suggestions (starting with right-clicking compatibility options), but to my great surprise QuickBooks Customer Manager installed, opened and so far has performed without issue on my friend's Windows 10 desktop.

A company employee stated that QCM would not install on Windows 10 (on his one attempt a few weeks ago), and all of my research (including calling Intuit) indicated that the application would not work with Windows 10. I have discovered otherwise. I made sure that my friend realizes that using an application that is no longer supported (and was designed for much earlier operating systems) was unadvisable, but he was doing cartwheels in the office in gratitude & enthusiasm, so I don't believe my point truly sunk in. Perhaps I will try again down the road.

Regardless, I thank you for your many helpful suggestions, and I divided the points up evenly between all four wizards.

May the wind be at your back and take care,

Zovoth

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial