Windows 10 Setup / Choose What to Keep / NOTHING

I've not run into this before when doing a Windows 10 repair / reinstall from a running Windows system:

ResultI don't see *anything* strange about the file structure in the system.

Of course, I'd like to get past this and save the files and apps.
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Fred MarshallPrincipalAsked:
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RaminTechnical AdvisorCommented:
Important: the recovery drive or Windows installation DVD will only work if you are using the same

operating system architecture on both ( Computer and USB/DVD ) (ex: 64-bit and 64-bit, or 32-bit and

32-bit, Home and Home).

you probably are using a Windows 10 Media that is not match with what is on your system.
Fred MarshallPrincipalAuthor Commented:
This is a Windows 10 Pro 32 system
Version 1607 (OS Build 14393.969 )
and I am using a Windows 10 Pro 32 DVD dated July 2016.
RaminTechnical AdvisorCommented:
Is it  OEM version ?
Some Computers came with Windows 10 OEM and your Pro license is probably not OEM.
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Fred MarshallPrincipalAuthor Commented:
No, this was a Windows 10 upgrade I believe.
RaminTechnical AdvisorCommented:
Please try to download the latest Windows Version from here:

1- Go to the Windows 10 Media Creation Tool from this link:
  2- Click on Download tools now
  3- Run the Tools as Administrator
  4- Accept the license
  5- Create Installation Media for another PC
  6- Insert a decent flash drive to usb3 port, at least 4 GB, the faster the better.
  7- Select USB flash drive.
  8- Hit Next.

How to Install:

Restart your computer
  go to Bios setup and change Boot Sequence to Boot from USB
  Insert your USB in USB Port, Save and Exit setup.

then try again and let us know the result.
Fred MarshallPrincipalAuthor Commented:
Well, I'm doing the equivalent:

1- I have already downloaded the latest Windows 10 Media Creation Tool
  2- Click on Download tools now
  3- Run the Tools as Administrator
  4- Accept the license
  5- Create .ISO for THIS PC
  6- Burn a DVD from the .ISO

I'm doing that now and we'll see what happens.
However, if we boot from the DVD then the option to save settings, files and apps will not be presented, right?  This is a requirement.
So, one would run the DVD from within a running Windows context instead; in order to get the option - which is, so far, listed but grayed out.

I'm wondering....
This particular computer has the normal C: drive
And, it has a Recovery partition assigned D:
..and others.

It seems to me that either:
1) the C and D drive were showing up on the This PC window with the D drive Recovery icon in the upper left corner and the C drive holding the OS just to the right of it.  An unusual geometry of icons but not too concerning.
2) the C and D drive were showing up on the This PC window with the C drive icon in the upper left corner but labeled Recovery and the D drive just to the right of it holding the OS.
It's now showing what one would expect:
3) the C drive with the OS in the upper left corner and D Recovery drive  just to the right of it.
If it were just a matter of *where* they were displayed as in #1 then I don't see that would be a concern.

But what if, for some reason, we had changed from #2 above to #3 (swapping C and D assignments) - and what if this were done after the Windows 10 upgrade?  Or, even, before the Windows 10 upgrade?
Might that cause confusion re: drive letters and the "unsupported directory" language in the message.
Is there a way to swap the drive letters and try it that way?  It doesn't seem to be easy to change the drive letter for C: even with the paging file removed from C:.
RaminTechnical AdvisorCommented:
However, if we boot from the DVD then the option to save settings, files and apps will not be presented, right?
No, you must be able to keep your file and apps even you Boot from that installation DVD if you have selected the same Windows firmware as is on your system.

if you power on your computer without any bootable DVD or USB, can your current Windows start up normally ?

if yes, it is easier to do a Windows 10 Repair Install with an In-place Upgrade to fix any problem.
  You will not lose any data files or Apps if you follow the below Instructions.
   Go to the Windows 10 Media Creation Tool from this link:
Click on download tools, save it on desktop,  then run it as Administrator, accept

license agreement, then Choose Upgrade This PC Now, let Windows to Update drivers.

make sure that Keep Personal Files and Apps  is Selected  and let the Windows do the

Fred MarshallPrincipalAuthor Commented:
I got it to work by doing the following:
Create, on the target computer, an .ISO using the Media Creation Tool and selecting "for the same computer".
Burn the .ISO onto a DVD.
Run the DVD from within Windows.
Everything worked fine while preserving the files and apps.

So, I conclude that the DVD I started with wasn't what I thought it was or was older than it needed to be.
I can't prove that it would not have worked with a new DVD built on another computer; only that it did not.

This way, the DVD is created on the same computer, for the same computer.
Too bad the message was so cryptic.  It didn't help in dealing with this.  It surely appears that Directories had NOTHING to do with it.
Also, when the media creation selector says "Windows 10" it's not at all clear if it's Windows 10 Pro or Home - although there are other selections that do say "Home".  Not clear if you want to make sure you're getting Pro.  Just FYI.

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RaminTechnical AdvisorCommented:
I am very glad you got it working, and Thanks.
Fred MarshallPrincipalAuthor Commented:
It's what worked.  The other suggestions were correct enough but already tried.
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