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Windows 10 Setup / Choose What to Keep / NOTHING

Fred Marshall
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Last Modified: 2017-04-02
I've not run into this before when doing a Windows 10 repair / reinstall from a running Windows system:

ResultI don't see *anything* strange about the file structure in the system.
?????

Of course, I'd like to get past this and save the files and apps.
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RaminTechnical Advisor
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Commented:
Important: the recovery drive or Windows installation DVD will only work if you are using the same

operating system architecture on both ( Computer and USB/DVD ) (ex: 64-bit and 64-bit, or 32-bit and

32-bit, Home and Home).

you probably are using a Windows 10 Media that is not match with what is on your system.
Fred MarshallPrincipal
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Commented:
This is a Windows 10 Pro 32 system
Version 1607 (OS Build 14393.969 )
and I am using a Windows 10 Pro 32 DVD dated July 2016.
RaminTechnical Advisor
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Commented:
Is it  OEM version ?
Some Computers came with Windows 10 OEM and your Pro license is probably not OEM.
Fred MarshallPrincipal
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Commented:
No, this was a Windows 10 upgrade I believe.
RaminTechnical Advisor
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Commented:
This problem has been solved!
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Fred MarshallPrincipal
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Commented:
Well, I'm doing the equivalent:

1- I have already downloaded the latest Windows 10 Media Creation Tool
  2- Click on Download tools now
  3- Run the Tools as Administrator
  4- Accept the license
  5- Create .ISO for THIS PC
  6- Burn a DVD from the .ISO

I'm doing that now and we'll see what happens.
However, if we boot from the DVD then the option to save settings, files and apps will not be presented, right?  This is a requirement.
So, one would run the DVD from within a running Windows context instead; in order to get the option - which is, so far, listed but grayed out.

I'm wondering....
This particular computer has the normal C: drive
And, it has a Recovery partition assigned D:
..and others.

It seems to me that either:
1) the C and D drive were showing up on the This PC window with the D drive Recovery icon in the upper left corner and the C drive holding the OS just to the right of it.  An unusual geometry of icons but not too concerning.
**OR**
2) the C and D drive were showing up on the This PC window with the C drive icon in the upper left corner but labeled Recovery and the D drive just to the right of it holding the OS.
It's now showing what one would expect:
3) the C drive with the OS in the upper left corner and D Recovery drive  just to the right of it.
If it were just a matter of *where* they were displayed as in #1 then I don't see that would be a concern.

But what if, for some reason, we had changed from #2 above to #3 (swapping C and D assignments) - and what if this were done after the Windows 10 upgrade?  Or, even, before the Windows 10 upgrade?
Might that cause confusion re: drive letters and the "unsupported directory" language in the message.
Is there a way to swap the drive letters and try it that way?  It doesn't seem to be easy to change the drive letter for C: even with the paging file removed from C:.
RaminTechnical Advisor
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Commented:
However, if we boot from the DVD then the option to save settings, files and apps will not be presented, right?
No, you must be able to keep your file and apps even you Boot from that installation DVD if you have selected the same Windows firmware as is on your system.


if you power on your computer without any bootable DVD or USB, can your current Windows start up normally ?

if yes, it is easier to do a Windows 10 Repair Install with an In-place Upgrade to fix any problem.
  You will not lose any data files or Apps if you follow the below Instructions.
   Go to the Windows 10 Media Creation Tool from this link:

https://www.microsoft.com/en-us/software-download/windows10
   
Click on download tools, save it on desktop,  then run it as Administrator, accept

license agreement, then Choose Upgrade This PC Now, let Windows to Update drivers.

make sure that Keep Personal Files and Apps  is Selected  and let the Windows do the

rest.
Principal
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This problem has been solved!
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RaminTechnical Advisor
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Commented:
I am very glad you got it working, and Thanks.
Fred MarshallPrincipal
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Commented:
It's what worked.  The other suggestions were correct enough but already tried.