Link to home
Start Free TrialLog in
Avatar of grandrew
grandrewFlag for United States of America

asked on

Install SSL Certificate on Sonicwall NSA 2400

I purchased a SSL Certificate from GoDaddy.  I created the signing request from the Sonicwall and uploaded it to GoDaddy.  I received confirmation that the certificate was ready.  I am now downloading the zip file from GoDaddy using the type as other in the drop down.  I am now experiencing issues when I attempt to install the certificate on the Sonicwall.  Can someone give me the correct steps to make this work.  I keep getting errors when I attempt to install it.  One error I saw was "PKI error, import failed".
Avatar of J Spoor
J Spoor
Flag of Netherlands image

behind the CS(Certificate Signing Request) there's an import button.
It needs to be .cer format or .crt or .der
also make sure you are running latest 5.9, as it's probably a SHA256 cert, and that's not supported on older firmware
Avatar of grandrew

ASKER

Thanks for your information.  I have tried to import and I am receiving errors.  It also is locking up the management interface when I attempt to install the certificate.
did you extract the ZIP?

Can you show a screenshot of
1) the CSR
2) the cert you were provided
3) error message

which firmware are you running?
PKI error, import failed
SonicOS Enhanced 5.9.1.1-39oUser generated image
Avatar of John Caradimas
John Caradimas

Has anyone found a solution to this problem? I am using a TZ-105W. I got a certificate from Gandi.net, two files one in .crt format and one in .pem format. I use the Upload Signed Certificate for Signing Request button, next to my CSR request to upload the obtained certificate.

When I try to upload the .crt file I get an error saying: Improper file format. Please select PKCS#7 (*.p7b) or DER encoded file.

When I try to upload the .pem file, I get an error message saying: PKI error, import failed.

I also used the "Import" button in System, Certificates, and using that I can upload the .pem file. However, the certificate which gets uploaded, is not validated and its characteristics do not match the certificate I was issued by Gandi, wrong start date and wrong end date.

Can someone help? I have no support from Sonicwall and I do not feel like getting any.
This question needs an answer!
Become an EE member today
7 DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform.
View membership options
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.