troubleshooting Question

Why do messages keep disappearing from MS Outlook 2016 sent folder

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Aizu71Flag for United States of America asked on
ExchangeOutlookEmail ClientsEmail Servers
4 Comments1 Solution373 ViewsLast Modified:
Recently our desk side support tech re-imaged my computer which seemed to resolve the issue of sent messages disappearing from my sent folder in MS Outlook 2016. However, after one day the problem came back. I know the sent messages are still on the exchange server as I can see all my sent messages whenever I log into web mail or use another workstation. They tried deleting and then re-creating my local outlook profile and deleted the .OST file from the local profile on my C: drive as well which seemed to resolve the issue for a few hours... but then it would come back and the messages from my "sent" folder would disappear again. No sure what might be causing this issue.  Any suggestions would be greatly appreciated. Thank you again.
ASKER CERTIFIED SOLUTION
Tom Cieslik
IT Superintendent
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