QuickBooks Accountant Center not opening

In QuickBooks Premiere 2017 I have a user who can't open the Accountant Center in at least two company files. I am able to open the same company files and get into the Accountant Center.

I checked the Open Windows view to verify that the Accountant Center window wasn't opening out of sight. I had the user try on different computers and the issue follows the user but I haven't been able to identify a cause in the profile.
Bob PetersenAsked:
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JohnBusiness Consultant (Owner)Commented:
Two avenues of approach

1, On the problem computer, reinstall QuickBooks.

2. More likely: On a good computer, open the Company file and do Rebuild. Do this locally not on a server.
Shaun VermaakTechnical SpecialistCommented:
I had the user try on different computers
Do you use roaming profiles and the like?
Bob PetersenAuthor Commented:
Yes we are in a citrix environment and use roaming profiles.
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Shaun VermaakTechnical SpecialistCommented:
Explains why setting follows user. Possibly something with Windows Profile?
Bob PetersenAuthor Commented:
I was thinking the same thing but I dug through the registry entries for Intuit and some locations in the Application Data and didn't find anything that fixed the issue. I am trying to avoid wiping out the entire profile.
JohnBusiness Consultant (Owner)Commented:
Did you try Rebuilding the Company File. Your symptoms suggest you need to do this.
Bob PetersenAuthor Commented:
It is happening with multiple company files but it only affects one user. I can open the Accountant Center but she can't. Would multiple company files corrupt in the same way?
JohnBusiness Consultant (Owner)Commented:
User information is contained in the Company file. So it is a suggestion worth considering.

Did you try the problem user on a different computer?
Shaun VermaakTechnical SpecialistCommented:
I had the user try on different computers and the issue follows the user

Please run through these general step just to eliminate common issues
Bob PetersenAuthor Commented:
I did a rebuild on one of the company files. The end user still can't get the Accountant Center to launch in that company.
JohnBusiness Consultant (Owner)Commented:
That is strange indeed.

On this company file, remove the user (I assume this is not the QB administrator). So then in QB User Administration, remove the QB user account.

Now rebuild this same Company File again.

When done, add the user again and see if it works.
Bob PetersenAuthor Commented:
Thank you all for your help. We tracked down the error and why it was following the end users.

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Cache
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Cookies

These two registry entries were pointed to locations that didn't exist anymore. I think another admin was trying to be clever and copied old settings forward causing this issue.

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Shaun VermaakTechnical SpecialistCommented:
Glad we could help.
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Bob PetersenAuthor Commented:
Issue was in registry which wasn't another person's suggestion.
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