asked on Logging into Gmail
I've scoured documentation and forums for a couple of hours now...I have an old gmail account that I can't access. I was able to provide the codes provided by the account recovery process, but I created this email over 10 years ago and have no idea the month/year. Does anyone know how to get around that question? I tried skipping it and google still says that they can't verify that it's me. I also can't find an email/chat/phone number to get an actual customer support response. Pretty frustrated. Please help me!!
Email ClientsGoogle WorkspaceGoogle
Last Comment
Jackie Man
What happens when you try selecting a date you think it was that you created it? I've selected a date before when trying to solve a problem I had similar to yours and it worked.
ASKER
It tells me that it can't verify that the account is mine, even after entering the codes.
Unfortunately if you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
ASKER
I entered recovery codes from both a cell phone and an alternate email. I don't understand why I can't access my account! I have a youtube channel tied to it as well that I would like to edit.
SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Is it possible your original email you set up the account with was from a work email you no longer use? or some other account you forgot about? Are you able to recover the youtube account instead?
SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
ASKER
Is it possible your original email you set up the account with was from a work email you no longer use? or some other account you forgot about? Are you able to recover the youtube account instead?
My recovery email was set to a current email that I have access to- they sent me an email with a code which I entered.
When I try to reset the YouTube account it took me through the same process since it's all connected to Google
ASKER CERTIFIED SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
What did they say when you called for help?
ASKER
I haven't called yet, but will do that. Thanks for the number.
SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Any update?