troubleshooting Question

Access 2010 - PDF or XPS Button is Greyed Out

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Senniger1 asked on
PDFWindows 7Microsoft Access
13 Comments4 Solutions124 ViewsLast Modified:
I have Access 2010 on a Windows 7 PC.

My understanding is the PDF functionality is built into Access 2010, but when I preview my report, my data tab didn't have the choice "PDF or XPS" so I added it to my ribbon, but it's just greyed out.

I have done a repair and even uninstalled and reinstalled Office 2010.  Still I don't have an Acrobat tab.   Also under Save & Publish, Save Object As, Database File type PDF or XPS is greyed out.

I figured out if I open Access in Safe Mode and create a new database, I have the "PDF or XPS" button on the Print Preview tab in the Data Group and it works perfectly.

The moment I exit the newly created database and open it back up (even in safe mode), I loose that function and it is greyed out again.

I've checked Add-ins, etc. and cannot figure out what is causing the issue.

Does anyone have any ideas?

Note I have Acrobat 11 installed on my PC and I'm aware Acrobat XI PDFMaker no longer supports MS Access 2010.  I even tried uninstall Acrobat 11 (just as a test) and it still doesn't correct my issue.

Thanks in advance!

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