We help IT Professionals succeed at work.

Re-install OS after inserting new HDD

Dominic
Dominic asked
on
166 Views
Last Modified: 2017-03-31
Hi -

I have client who is about to fit in a new Dell drive into his Dell laptop. The old drive had Windows 8.1 on factory install, later upgraded to Windows 10 when it was still free.
Since then the HDD failed and so he had to order a new one. Of course there are no discs with the Dell to install the OS because it was on a recovery partition on the old HDD. How can i get the OS installed again and licensed with Windows 10 as it was before?

Thanks
Dominic
Comment
Watch Question

Senior Engineer
CERTIFIED EXPERT
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
DominicIT Consultant

Author

Commented:
Hi Scott - Ok but what of the license?. Does Windows 10 recognise certain hardware settings unique to that PC which makes it eligible for a free license?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
Scott CSenior Engineer
CERTIFIED EXPERT

Commented:
Yes, but a new HD is not one of them.  If you changed out the CPU, system board, video card, memory, etc. all at the same time, you'd essentially have a new computer.  But when you put in a new HD, it will activate without issue.

I've done this dozens of times.
RaminTechnical Advisor
CERTIFIED EXPERT
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Also the process above installs recent drivers so that should help as well.
DominicIT Consultant

Author

Commented:
Ok thanks - My concern was activation . I know that i could select the install over USB drive or DVD - what is the simplest option? I am guidng a user remotely as we are in different countries, so i want to give them the easiest way to install Windows 10 on the new disk.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Normally now USB is the best way.

You should get the user in the other country to run the link and get the ISO for their country / language.
Scott CSenior Engineer
CERTIFIED EXPERT

Commented:
Whichever is easiest for your user, if the machine doesn't have a DVD drive then USB, otherwise it is all really the same.

You easily can burn an .ISO to a USB drive using Rufus...https://rufus.akeo.ie/
Scott CSenior Engineer
CERTIFIED EXPERT

Commented:
Once you have the OS installed and on the internet, you can connect to it remotely and take it from there.

There are a number of free remote help programs...Team Viewer being one of them.
DominicIT Consultant

Author

Commented:
Does the media creation tool handle everything ? In terms of getting the ISO onto the USB drive and making it bootable or do i need  a 3rd party tool in between?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The media tool does everything (for me).

(a) be sure country and language is correct.
(b) you will have to go back and install some drivers. Be sure to install Chipset.
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
just right click on the file and select burn ISO Image in Windows.
Scott CSenior Engineer
CERTIFIED EXPERT

Commented:
I've always downloaded the ISO and burned it with Rufus...https://rufus.akeo.ie/

But the media creation too might do it.  I know it will burn the DVD.
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
just right click on ISO file and select burn ISO Image and make sure a blank DVD is in tray.
DominicIT Consultant

Author

Commented:
Ok Gents , thank you for tips - all makes sense and will get to it.
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
Thanks,
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you and good luck with your installation.
DominicIT Consultant

Author

Commented:
Hi All - I am back again -

Slight glitch- The Windows 10 ISO appears to be too big for a DVD and the client doesnt have a dual layer burner. The two USB drives he has plugged in dont seem to be recognised by the WMCreation Tool!
What's the next best procedure?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Get a new large USB key and that should do it. Windows 10 does recognize a USB key,
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
Thanks,
DominicIT Consultant

Author

Commented:
Hi John - i ended up using Rufus to install the ISO onto the USB drive. It was then detected by the Dell and seems to be installing - so far so good. Thanks.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.