troubleshooting Question

Cannot import nk2 file in outlook 2016

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JeffFlag for United States of America asked on
OutlookPC* nk2
10 Comments1 Solution8075 ViewsLast Modified:
Does anyone know if it is possible to import an nk2 file more than once?

I installed Office 2016. Setup outlook to get mail from users account (pop3) (used .pst file from old pc office 2003) then imported the nk2 file from old outlook 2003. Everything worked fine including the autocomplete.

However, something happened and I had 5000+ duplicate emails. So, I deleted the profile and pst file  and did everything over again, but this time the importing of the autocomplete nk2 file did not work. After hours of searching and redoing everything multiple times I uninstalled the office 2016 and reinstalled. I am still unable to import the nk2 file.

The profile name is Outlook, the nk2 file name is Outlook. (and yes, I re-copied the nk2 file from the old system each time.

Any ideas on this? Any Registry entries to check?

OS is Windows 10 Home and Office 365 Business.
Alexei Kuznetsov
Microsoft Outlook MVP

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