troubleshooting Question

Cannot import nk2 file in outlook 2016

Avatar of Jeff
JeffFlag for United States of America asked on
OutlookPC* nk2
10 Comments1 Solution8075 ViewsLast Modified:
Does anyone know if it is possible to import an nk2 file more than once?

I installed Office 2016. Setup outlook to get mail from users account (pop3) (used .pst file from old pc office 2003) then imported the nk2 file from old outlook 2003. Everything worked fine including the autocomplete.

However, something happened and I had 5000+ duplicate emails. So, I deleted the profile and pst file  and did everything over again, but this time the importing of the autocomplete nk2 file did not work. After hours of searching and redoing everything multiple times I uninstalled the office 2016 and reinstalled. I am still unable to import the nk2 file.

The profile name is Outlook, the nk2 file name is Outlook. (and yes, I re-copied the nk2 file from the old system each time.

Any ideas on this? Any Registry entries to check?

OS is Windows 10 Home and Office 365 Business.
ASKER CERTIFIED SOLUTION
Alexei Kuznetsov
Microsoft Outlook MVP

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 10 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 10 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros