Office 365 email disclaimer being display repetitively in email chains.

nav2567
nav2567 used Ask the Experts™
on
Hi,

We create a company disclaimer in the Office 365 portal transport rules if the sender is located inside the organization.  

I have observed the disclaimer repeats itself at the end of an email chain.

Is there a way to make it not to display repetitively?

If yes, how do I do it?

Thanks.
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Most Valuable Expert 2015
Distinguished Expert 2018

Commented:
This is the expected behavior with disclaimers. You can adjust the Transport rule to detect "RE:" and "FW:" entries in the email subject and exclude those from the disclaimer. But that is just a workaround which will not apply to all scenarios.

There are some third party tools that do proper detection for this, but in usually means you have to route all messages through their service...

Author

Commented:
I try but not sure how to do it - see attached.

Would you elaborate?
Disclaimer.png
Most Valuable Expert 2015
Distinguished Expert 2018
Commented:
Yes, just use the "subject includes"/"subject matches" predicates. Again, its not a real solution but a workaround, and it might cause issues with the disclaimer not being added when the original received message has "re:" or "FW:" in the subject. Or when the recipient uses a different language. So use with care

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