FireFox & Thunderbird "not responding" issue


Hello,   I have recently run to a problem with a streaming capture program which was causing a BSOD 0xC2. Finally determined that it was related to the rrnetcap.sys from Audials. Anyway, used Revo UNinstaller to remove all traces, I think. Have had no issues with booting/startup in Windows 7 SP1. I then began to realize issues with both FF & TB afterward. So, being frustrated saved my profiles and uninstalled with Revo Uninstaller as well. Finally things still working correctly after 4 times finally uninstalling and reinstalling, decided to remove anything which remotely looks like a plug in. Adobe, Flash, Java, etc. Reuninstalled FF & TB completely, and even after removing any traces of Mozilla in registry, still having a problem with nothing but a clean install, default profile, nothing else added FF alone still have a problem with trying to open Options. If I try using "about:preferences" I get the same response. I realized this in TB as well and that's why I figured this to be a common problem between the 2 applications. I have performed CHKDSK with recovery no bad sectors, performed SFC /scannow - all is without error. Really cannot figure this out, and see nothing discussed as similar. Have tried other things noted in forum, but perhaps I have overlooked something. Appreciate any assistance anyone may have.

This question has been posted to the Mozilla Forum and have received the "pat" answer. I have followed the recommended clean install, all with totally default settings after removing all traces. Additionally, have removed whatever I can recall as "plug-ins" including Java, Flash, Real player, etc. all. This is a strange problem seems to be solely related to the Mozilla applications. It first caught my attention when attempting to "send to" an email, and also realized attachments did not work either. Honestly, I am guessing I am going to have to totally reinstall Windows if no one has any ideas.


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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
What issues in Firefox exactly are you getting?

Can you access websites or not?
bfaveroAuthor Commented:
Good morning, and thanks for the response. The problem seems to be common to all Mozilla applications. I first noticed I was having an issue in Thunderbird when attempting a "send to" which causes an "automatic" attachment to a new draft email. The application did not open a draft, but if looking at the ongoing processes in windows the application was running. there was no, if you will, GUI going on. A forced "end process" then allowed the application to be restarted collecting emails, and being able to read them, but not able to attach even the normal/manual way by even searching out file to attache, or simple drag & drop. I then attempted to get into the tools options and the application would hang. Attempting to open the preferences manually using about:preferences would render the same response.

In FireFox which was allowing me to surf I think normally was not allowing me to create an email using the email icon, therefore, I suspected it to be Thunderbird problem again. However, it became more obvious when I attempted to get into the settings under "options tools" there was more to this, as the same response of "not responding" from FireFox in the title bar, and the necessity of forcing the application shut from the Task Manager.

As I stated earlier, I used Revo Uninstaller, which had been used to monitor installation,  to remove the perceived offending application causing the BSOD 0x0C3. I have had no other problems since with booting. This is subsequent. BTW a sister application DVDneXtCopy remains on the computer, and as near as I can tell is functioning alright.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
Install Chrome browser and if how your Internet browsing works OK.

Run a memory test over your computer.  See for utils

Find the hard disk util appropriate for your computer and test your hard disk.  For Seagate use SeaTools for Windows, for Western Digital use Data LifeGuard Diagnostic

I suspect the problem is either with your computer, either the hardware or software, rather than with either Firefox or Thunderbird.
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bfaveroAuthor Commented:
Thank you for your reply. Don't think Chrome is the answer, and although admittedly, shied from it when initially it was found tracking for Google. And this still does not solve the issue with Thunderbird which is used as IMAP, and my email is accumulating on the server.  Anyway, had already for the last week, tested memory multiple times, different methods, Burn in test and Memtest86. All used for several hours without failure, single sticks moved from one slot to another, etc. Also, on a Raid, so if looking for a bad sector would be hard to find, I suppose. the RAID does not detect errors after a forced verification. and CHKDSK /F does not find any either. I am guessing after the last Windows update somewhere around the 20 Mar when this all began to take place, there was some kind of conflict between the steaming application and the update. I am guessing, in thinking about it, I should try to uninstall that update, see how things go, or even consider backing everything up and restoring my system just prior to the failure and what happens. So far no one seems to have given me any ideas on why a menu fails to open properly in Mozilla stuff, when everything else seems to work just fine. I don't know other than they seem to use JAVA in their product for certain aspects of the application, obviously I don't have any understanding here. I still contend that Audials was the crux of the issue.  If you have any other ideas they would be appreciated.
bfaveroAuthor Commented:

I, like you, thought of the hardware issue and performed multiple hardware tests, but nothing flagged in the least. I am for either sentimental reasons of not likely to change my position need to use FF & TB, and this is strange that absolutely NOTHING else is failing in it's function. I have run Video card (NVIDIA GeForce GTX 580) tests , Memory tests on Corsair CMP4GX3M2A1600C9, revealed no issues. CPU i7 960, testing is good. I am not understanding why IF this is a hardware issue, I have a good running board and accessories. Anyway, I am suspecting some DLL has been pulled using REVO, though I am at a loss for what specifically it may be. Basically, what makes Mozilla so unique that only it has been affected? Look I appreciate the ideas, but honestly been there, except on the Chrome thing, What about software ideas? Thanks
bfaveroAuthor Commented:

Thanks for your time. I am not sure as to how why or otherwise. No answer seemed satisfactory enough. I am running ShadowProtect SPX, and just restored back to a time prior the onset of the issue. Restored all volumes as of the desired backup, and minor fiddling with databases, e.g., Thunderbird, my accounting software, and answering machine, all seems to be back to normal. I have absolutely no idea what the cause was. No boot errors or BSOD. Took only about 3 hours total. All of Mozilla products are functioning as expected. No hardware errors noted at all. Still puzzling to me as to what set things off. I am and have always been a fan of backups for issues like this to save time recreating the environment. I do appreciate the stab at this and your time, especially when someone throws out something so lame as I did. It is extremely difficult to puzzle out the myriad of who knows what may have caused THAT problem. Thank you!


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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
Is it possible to now update both Firefox and Thunderbird and see if the problem re-occurs?
bfaveroAuthor Commented:
Thunderbird updated yesterday without issue, and updated Firefox today without problem, also.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:

This appears to be a Windows issue rather than either a Firefox or Thunderbird issue.
bfaveroAuthor Commented:
Not sure there is much to go on here. I'm doing OK, I think. I will watch carefully for any and all updates over the next several weeks and see if there is one which may be the crux. No Windows updates needed, and the one perhaps may be the video driver, but will wait for a bit on that. Those updates are usually for gaming issues not so much OS based problems. I will take it slow and steady and not perform the mass ones that Windows likes to throw all at once and I blithely am likely to do. I'll give each upcoming update a few days before installing the next. For now seems all good here. Thank you.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
Questioner solved the problem by doing a restore from a previous date.  Cause of problem unknown but the restore fixed the problem.
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