Outlook 365

Daren Anderson, MSIS
Daren Anderson, MSIS used Ask the Experts™
on
I am using Outlook 365 and have been for the past few years - this is on a Windows 10 Professional system.  Everything has worked fine up until about a week ago and I can no longer use the search function - every time I put something in, it comes back no results.  I have re indexed the information as well as going into the Options, Search - unchecking Outlook and re-checking it, which seemed to work for about that long but went back to no results.  If I totally uncheck the box, it will give me a message about Something went wrong and your search couldnt be competed - however it searches thru every folder bringing up stuff
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Go to Control Panel, Indexing Options, make sure Outlook and Users both show in Locations, and then click on Advanced and Rebuild the Windows Index. This will take a couple of hours.

Now open Outlook, Options, Search and make sure the settings are correct. Current Folder may not find much, but Current Mailbox or All Mailboxes should find what you want.

This is how I set Outlook.
RaminTechnical Advisor

Commented:
Create a restore point in Windows,
If outlook is in cached mode,  take it out of cached mode, shut down outlook,  then delete the OST.  Run outlook then put it back in to cached mode, and retest.
Distinguished Expert 2018
Commented:
This is a known bug, yes, introduced about two weeks ago. A fix is coming.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial