troubleshooting Question

Oracle Errors

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CHI-LTDFlag for United Kingdom of Great Britain and Northern Ireland asked on
Oracle DatabaseHardware
11 Comments3 Solutions645 ViewsLast Modified:
Hi
We have an Oracle database server (maintained and supported by 3rd party co).  It developed an issue some time ago (its a standby server) whereby the connection cannot be made from the 3rd party program to the database via odbc.
They had a brief look at it and quoted to fix the issue 'due to a hardware problem' of some kind.  The server/database is running on a VM so we have argued that the problem isn't hardware, rather oracle/software.
They also said it has an 'internal oracle error 600' which relates to hardware problem.  I've searched and cannot see anything that would indicate this problem.  
We are now nowhere further to resolving.
Is there anyone that has come across this sort of problem and pointers for me proving this is really not a hardware fault?
Thanks

Logs:
Faulting application name: oradim.exe, version: 0.0.0.0, time stamp: 0x4904b488
Faulting module name: ntdll.dll, version: 6.1.7601.23677, time stamp: 0x589c99e1
Exception code: 0xc0000374
Fault offset: 0x00000000000bf3e2
Faulting process id: 0x1ee0
Faulting application start time: 0x01d2a9a62adfa328
Faulting application path: D:\app\pulse\product\11.1.0\db_1\bin\oradim.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 7a7c0890-1599-11e7-b6d4-000c29059d1a

Were using Oracle v10 client.
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