We help IT Professionals succeed at work.

IMAP storage issue

229 Views
Last Modified: 2017-04-03
One of our customer has configured his Exchange account through IMAP. 
Now is the problem that his imap account on the pc says that there is 9.92 GB data , but in our server this is 9.26 GB 
So IMAP says to have more then our server, do you know how this is posssible and why it does not sync with the exchange server? 
Comment
Watch Question

Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
Alexei KuznetsovMicrosoft Outlook MVP
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
Shaun VermaakSenior Consultant
CERTIFIED EXPERT
Awarded 2017
Distinguished Expert 2019

Commented:
The OST database and IMAP mailbox are different formats and save things differently
Alexei KuznetsovMicrosoft Outlook MVP
CERTIFIED EXPERT

Commented:
Nope, Shaun. Outlook uses local OST cache for IMAP mailboxes.
Shaun VermaakSenior Consultant
CERTIFIED EXPERT
Awarded 2017
Distinguished Expert 2019

Commented:
If you prefer, the online mailbox and the OST are different formats
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
@Mudesira Munir  - Thank you and I was happy to help.