itunes-not recognising iphone

Excellearner
Excellearner used Ask the Experts™
on
Dear experts,

I have the following two iphones
Iphone 6s+ - UK Account
and iphone 5s. - India account.

The itunes on windows 10 laptop does not recognise the iphones. I have gone to my iphones and entered the password and
opted for 'allow' itunes to access my iphone.

I use the relevant itunes accounts when plugging in with itunes.

I have authorised the computer as well (separately for each itunes account)

I have looked at File->Devices and it does not highlight/display any connected devices.

Kindly advice.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Commented:
Open your Device Manager.
Click Update Driver Software.
Click on Browse for driver software on your computer
Click Let me pick from a list of device drivers on my computer.
Select Have Disc or choose a device category like Mobile Phone.
Click Next.
Double click on usbaapl or usbaapl64.
In the Have Disk window, click Open, and then Next, and then Finish.
Technical Advisor
Commented:
Are you sure you are using a Genuine Cable ? Try another cable and retest.
Also go to control panel > Autoplay > Devices,  and make sure in front of your device name Choose a Default  is Selected.
and be sure to Unlock the phone lock screen first and then connect it to computer.
Kyle SantosSoftware Test Analyst I at Dassault Systemes
Commented:
You may have too many devices to each device already.  Meaning, you might have to remove some former devices to allow your Windows 10 machine to have access.  iirc, each device can be accessed by up to 5 machines.
https://support.apple.com/en-us/HT204074
RaminTechnical Advisor

Commented:
I'm glad I could help, and Thanks.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial