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itunes-not recognising iphone

Excellearner
Excellearner asked
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Last Modified: 2018-03-21
Dear experts,

I have the following two iphones
Iphone 6s+ - UK Account
and iphone 5s. - India account.

The itunes on windows 10 laptop does not recognise the iphones. I have gone to my iphones and entered the password and
opted for 'allow' itunes to access my iphone.

I use the relevant itunes accounts when plugging in with itunes.

I have authorised the computer as well (separately for each itunes account)

I have looked at File->Devices and it does not highlight/display any connected devices.

Kindly advice.
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I'm glad I could help, and Thanks.