We are using Outlook 2013 Standard using IMAP account type. Email provider is third party (Not Microsoft/Google).
windows: Windows 7 Pro
Whats happening is that Outlook is showing various kind of issues :
1- One day works well, next day stops to receive/send emails.
2- While opening Outlook, it throws Error: Your Outlook data file cannot be configured" .
I checked the MS solution but the registry values they are mentioning is not listed in the Windows.
3- When run ScanPST, it works for a day or two , then stops again,
4- When run Compact, again it works for a day or two , then stops again,
5- Created New Profile, same as above.
What's the root cause ?
If there is really a problem either in Office or Windows, it should not work at all.
I have been asked to purchase a new PC, but I am reluctant due to the reason that if there is a problem in the Profile, this will behave similarly in the new PC.
Still, I tried to configure this account on a spare pc today and will see if this works !
Please suggest a good reason and a right direction to move to fix such kind of issues ...
Note: Email account is a HR personal account who is receiving emails with attachments (5MB - 10 MB) on daily basis, BUT we can't stop them as such emails are part of business needs.