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sriramk7

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Windows 10 pro x64 version laptop speaker sound quality is poor in HP Notebook - 15-ay196nr even though HP claims that the laptop supports DTS

Hi,

Windows 10 pro x64 version laptop speaker sound quality is poor in HP Notebook - 15-ay196nr even though HP claims that the laptop supports DTS.

I tried reinstalling the Realtek audio driver but in Windows 10 x64 after installation, I am unable to view the DTS menu. The speaker sound quality is very poor even though HP claims that the laptop supports DTS.

Please provide me the valid Windows 10 x64 audio DTS driver URL for the HP Notebook - 15-ay196nr.

Please revert for any questions.

Thanks for your support.

Warm Regards,
Sriram
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Rajul Raj
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Ramin

Try the following:

1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window. Restart your Notebook.
post a screenshot of device manager, showing the sound devices
are there no devices in error?
is this a new install ?
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ASKER

Hi,

The Realtek driver installed correctly.

I am able to get stereo sound using headphones, but audio is feeble when I disconnect the headphones and rely on the laptop speakers for sound in Windows 10 64 bit OS.

This is a known issue for many HP laptops using Windows 10 and is already treading in HP support forums.

I will wait till April 11th for the Windows 10 creative update and check whether the updated OS build will resolve this low sound quality using laptop speakers.

Do you have any suggestions?

Regards,
Sriram.
Hi,

Even after installing the Windows 10 creators update, the laptop speaker sound is very low. The integrated sound card is realtek and HP has mentioned that the laptop(HP Notebook - 15-ay196nr)  supports DTS.

The Realtek sound card device shows no problems in the Device Manager. I get good sound while using earphones, but the sound from the laptop speaker is very feeble.

Can you please provide me the URLs for the HP customized Realtek driver that supports DTS for this notebook model.

Please provide your valuable suggestions.

Warm Regards,
Sriram.
DTS Dolby original driver with Realtek card customized by HP. We should not update this driver using automatic driver update software such as DriverMax or DriverBooster because we will lose the customization for DTS provided by HP. Thanks for providing me the correct customized driver for DTS from HP.