Avatar of mikesmithccs
mikesmithccs
Flag for United States of America asked on

Windows 10 Start Button - HP Compaq 6200 Pro Microtower

I have the above mentioned PC that has windows 10 pro installed. The issue:
Upon boot the PC stays on black screen for 5 minutes the shows login screen. After logging in the PC takes another 5 minutes on black screen before Windows 10 appears. After that the PC is wonderful.

Troubleshooting:
Created a second user account. The PC actually boots fast to the login screen and fast into Windows 10, however everything seems to work great except the Windows 10 start button and cortana. I can right click on the button and use it, but not left click or use cortana. I can however click on file explorer etc just fine.

Ran chkdsk /f, sfc /scannow, uninstall/reinstall graphics driver, no malware found, edit registry runonce processes per google, windows updates, uninstall antivirus and restart windows explorer in task manager, disabled all all startup items, uninstalled all hp software. Checking event viewer now for errors.

Note: This doesn't seem to be the same as the familiar "taskbar doesn't work at all" problem. Just the start button.
Note: There are no windows 10 drivers on the HP website for this model so cannot upgrade bios. Has an HP Mobo.
Windows 10Windows OS

Avatar of undefined
Last Comment
John

8/22/2022 - Mon
Tom Cieslik

Go to Windows event log and check which service is taking a long time to start or is not starting at all.
This maybe help you investigating issue.
ASKER CERTIFIED SOLUTION
John

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
Ramin

Probably the reason is:  Driver incompatibility with Windows 10.
mikesmithccs

ASKER
Total CPU 0%, Total RAM about 9%
94MB Service Host Local System (Network restricted)
49MB Antimalware Service Executable
29MB Desktop Windows Manager
Are the top 3 memory processes
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
John

Nothing untoward there, but the main user profile is damaged (you said), and so reinstalling Windows is the best (and really the only) way to fix this.
Tom Cieslik

@mikesmithccs
Any errors in System Event Log ?
mikesmithccs

ASKER
One error repeatedly (20x) in event viewer after each boot:
Source: ESENT: Error: vcvhost (4808) Unistore Database (C;\Users\George\AppData\Local\Comms\UnistoreDB\sotre.vol: Index: 00000004 of table Partner item is corrupted 0

Also downloaded a Microsoft Start menu fixit which returns the following result:
microsoft.windows.shellexperiencehost & microsoft.windows.cortana are not installed correctly
However the fixit does not fix it
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
Tom Cieslik

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
mikesmithccs

ASKER
Were reinstalling now. Will let you all know
John

Author has accepted the need to reinstall Windows