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Sorry no details IF YOU have owned a DELL Windows 7 system for about 2 years.

nickg5
nickg5 asked
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Last Modified: 2017-04-12
No details now and question specific to DELL ONLY.

Neighbor got some popup and he thinks it can be handled over the phone. Wrong, I told him to make no choices and just leave the system on and running or shutdown using the power button.

He could hardly read the message to me. He has never gotten the message and it sounds like Dell is prompting to upload or upgrade or ???

If you owned a Dell and Windows 7 since Jan. 2015 and seen such a message let me know.
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Tom CieslikIT Superintendent
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What kind of question it is and what is about ?
Do you need any advise ? Then ask question.
Qlemo"Batchelor", Developer and EE Topic Advisor
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Qlemo:
I think the guy tried to pronounce "systray" on the phone so that may be it.
If it is will it be offered again if he just powered off.
fred hakimRetired IT
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I doubt he set up any way to "login."

It may be a few days before he can let me see what message he is getting and I'll post it here.
I do believe systray was part of it.
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fred hakimRetired IT
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Sorry, I should have been clearer.  You do not login the dell message center, you simply open it.  If its running you see an icon in the taskbar notification area.
BillDLGeneral Factotum
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The pc owner can not let me get the the system until the 11th. He tried to take a photo of the message with his digital camera and he says the photo was unable to be loaded to the computer. Why I am not sure.

He did say that the "Dell" systray message mentioned restoring his system back to the day it was bought. Why would Dell prompt him to do that?
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Here is the message. He took it with his digital camera.

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BillDLGeneral Factotum
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Thank you Nick

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