We help IT Professionals succeed at work.

msvcr80.dll missing

Fred Marshall
on
442 Views
Last Modified: 2017-04-07
This is Windows 10 Pro with Office 2007.

Suddenly Excel won't run.  msvcr80.dll is missing.

Since this is a remote workstation, I'd like to fix it without having to insert a DVD to reinstall Office.
Is there another way?

I've run DISM and sfc with no change.
Comment
Watch Question

Emmanuel AdebayoGlobal Windows Infrastructure Engineer - Consultant
CERTIFIED EXPERT
Top Expert 2013

Commented:
1. Do you just installed any third party add-ins?
2. Tried to run excel in safe mode, and then try to open these files using the ‘Open’ option

If this works then you will need to disable the third party com or get the update.
James GarlandIT Technician/Consultant

Commented:
Another option could be to locate the specific msvcr80.dll from a computer with Office 2007 installed, and copy it to the remote workstation.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
Shaun VermaakSenior Consultant
CERTIFIED EXPERT
Awarded 2017
Distinguished Expert 2019

Commented:
IT Supervisor
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
Shaun VermaakSenior Consultant
CERTIFIED EXPERT
Awarded 2017
Distinguished Expert 2019
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
John TsioumprisIT Supervisor
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
I didn't noticed it was Windows 10...i thought it was Win7
Fred MarshallPrincipal
CERTIFIED EXPERT

Author

Commented:
Thanks for the replies.

OK.  I do have an Office 2007 Ultimate DVD here at the office.  I looked into it and didn't see the needed file.
I could transfer the file from here if I could find it.

As before, I don't want to use local help.  Part of the reason for that is to be better at remote things in general.  
In this case, dealing with DVD file contents would be one of those.

I probably can find another computer with the necessary file as well.
I looked on another computer with Office 2007 and didn't find the file there in Windows\system32.
But, by searching the entire drive I found a number of copies inside HP printer setups.
This is very puzzling....
Shaun VermaakSenior Consultant
CERTIFIED EXPERT
Awarded 2017
Distinguished Expert 2019

Commented:
Convert the DVD to ISO and copy to remote computer and do a repair install of Office
Fred MarshallPrincipal
CERTIFIED EXPERT

Author

Commented:
It did not work to use one of the msvcr80.dll files copied into Windows\system32.
The error generated was different though.
This time it said that a program tried to open the C++ (something) inappropriately.
So, I got rid of that and am doing an extra virus scan.

In the mean time, I'm creating an .ISO
Fred MarshallPrincipal
CERTIFIED EXPERT

Author

Commented:
(*&(_^*)%!!  I wrote a comment and then closed the question.  My comment was dropped.  Sorry.

I can't confirm that the mounted .ISO would have worked under different circumstances.  It did not.  Even when i went on site it failed as if being mounted were an issue.  In the end I used a bare DVD.

Still, the answers I received were along the lines of discovery that I set out to do.

Thanks all!
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You are very welcome and thanks for the update
Shaun VermaakSenior Consultant
CERTIFIED EXPERT
Awarded 2017
Distinguished Expert 2019

Commented:
Glad we could help.

@OP, experts and future visitors:
Please remember to endorse my, or any other expert's comments that you found helpful by clicking on the "Thumb's Up" button

Read more on endorsements
https://www.experts-exchange.com/discussions/218503/What-are-Endorsements.html