Logoff screen and the wheel is spinning continuously and not moving further even after 17 hours

lianne143
lianne143 used Ask the Experts™
on
Hi
We have windows 2012 DC and Windows 7 clients in our network. From last 2 weeks some of the workstations randomly gets stuck in the logoff screen. I observed, even after 17hrs, these PCs are still in the logoff screen and the wheel is spinning continuously and not moving further.

I read some forums and it was saying if log off-screen is stuck .I can hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once and this will bring the task manager. I can then select Applications tab and can end the job or can right-click on it and choose "Go to Process" to get a better idea of what's going on.

I tried this and nothing is happening. Is there a way to find why these PCs gets stuck in the logoff screen and why this is happening.

Any help would be really great. Thanks in advance
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Rajul RajInformation Security Officer
Commented:
CTRL + SHIFT + ESC keycombo
That pops up the Task Manager.
Applications tab. Now you can end the job or you can right-click on it and choose "Go to Process" to get a better idea of what's going on.

You can also:
| type RESMON | CPU tab
See anything in Red?
Once again you can right-click and drill down still further.

Now when you perform updates, some times you will think that your system is hung. That 3 finger salute of ctrl + shift + Esc can be a life-saver. You will probably see that Update is still running. Update can run for an eternity occasionally.

You update your system, 100%. This is not XP. Those updates will save your bacon and save you many woes.

UPDATING YOUR WIN 7


ASSURE THAT YOU RECEIVE ALL UPDATES


WIN | type WINDOWS UPDATE | ENTER |
Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.


INSTALL CRITICAL UPDATES

Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the “Windows is up to date” in center of dialog. until you see that TWICE IN A ROW!


INSTALL IMPORTANT UPDATES

Use the “critical update” procedure until all important updates are installed.

INSTALL OPTIONAL UPDATES

Use the “critical update” procedure until all optional updates are installed.

Under Optional updates you will be presented with a list of about 34 language updates.
You can hide those updates so that aren't continually notified of those updates. When you click on 34 optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click on Hide Updates,
d) OK button.
UPDATE GOLDEN RULES
Install ALL, yes, ALL updates.
This is Win 7 and not Vista or XP (eXPired).

UPDATE IS HUNG –TAKING FOREVER

Hung is very doubtful unless you interrupted updates.

CTRL + SHIFT + ESC key combo will pop-up the Task Manager.
Lo and behold, Windows Update is still running!

You hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once.

Author

Commented:
The below is the link  i used  and in my post i said that when i press CTRL + SHIFT + ESC , it is not bringing the task manager( nothing is happening)

https://www.sevenforums.com/installation-setup/182344-stuck-logging-out.html

Any other suggestions appreciated !
Joan LewisBusiness Analyst Finance

Commented:
Hello,

Simply go to restore
go back to the date System was working fine and Restore it - Simple.!
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Commented:
Go to Start>Run
Type msconfig and press Enter.
Click on the Start-up tab.
Click on Disable All.
Hit Apply and then OK >> Restart your computer

Author

Commented:
I have done a hard boot on the PC that is on the log off screen.
After the hard boot , it has logged me in successfully " 
Now  i clicked disable all - in MSCONFIG and restarted and it has restarted  and logged in as administrator.
Will i be able to find any evidence on the event viewer as why the PC is stuck on the logoff screen.
Top Expert 2013
Commented:
probably not
use first msconfig - with all disabled, and see if it still happens; then enable the items in groups, or 1 by 1 to find the offender

Author

Commented:
Sure , i will enable them in groups  and post you.
But this is happening randomly, some time with PC-1  and sometimes with PC-2  so on ..
Will it be a GPO causing this issue.
Top Expert 2013
Commented:
difficult to tell it depends on what they do, or restrict

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