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Logoff screen and the wheel is spinning continuously and not moving further even after 17 hours

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Last Modified: 2018-05-24
Hi
We have windows 2012 DC and Windows 7 clients in our network. From last 2 weeks some of the workstations randomly gets stuck in the logoff screen. I observed, even after 17hrs, these PCs are still in the logoff screen and the wheel is spinning continuously and not moving further.

I read some forums and it was saying if log off-screen is stuck .I can hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once and this will bring the task manager. I can then select Applications tab and can end the job or can right-click on it and choose "Go to Process" to get a better idea of what's going on.

I tried this and nothing is happening. Is there a way to find why these PCs gets stuck in the logoff screen and why this is happening.

Any help would be really great. Thanks in advance
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Rajul RajInformation Security Officer
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The below is the link  i used  and in my post i said that when i press CTRL + SHIFT + ESC , it is not bringing the task manager( nothing is happening)

https://www.sevenforums.com/installation-setup/182344-stuck-logging-out.html

Any other suggestions appreciated !
Joan LewisBusiness Analyst Finance

Commented:
Hello,

Simply go to restore
go back to the date System was working fine and Restore it - Simple.!
Windows/Vmware
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I have done a hard boot on the PC that is on the log off screen.
After the hard boot , it has logged me in successfully " 
Now  i clicked disable all - in MSCONFIG and restarted and it has restarted  and logged in as administrator.
Will i be able to find any evidence on the event viewer as why the PC is stuck on the logoff screen.
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Sure , i will enable them in groups  and post you.
But this is happening randomly, some time with PC-1  and sometimes with PC-2  so on ..
Will it be a GPO causing this issue.
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