troubleshooting Question

Logoff screen and the wheel is spinning continuously and not moving further even after 17 hours

Avatar of lianne143
lianne143Flag for United States of America asked on
Windows 7Active DirectoryWindows Server 2012
8 Comments4 Solutions196 ViewsLast Modified:
Hi
We have windows 2012 DC and Windows 7 clients in our network. From last 2 weeks some of the workstations randomly gets stuck in the logoff screen. I observed, even after 17hrs, these PCs are still in the logoff screen and the wheel is spinning continuously and not moving further.

I read some forums and it was saying if log off-screen is stuck .I can hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once and this will bring the task manager. I can then select Applications tab and can end the job or can right-click on it and choose "Go to Process" to get a better idea of what's going on.

I tried this and nothing is happening. Is there a way to find why these PCs gets stuck in the logoff screen and why this is happening.

Any help would be really great. Thanks in advance
ASKER CERTIFIED SOLUTION
aravind anche
Windows/Vmware

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