Assist on BSOD stop code "System License Violation" Windows 10

xchiazyx
xchiazyx used Ask the Experts™
on
Hi All Expert,

I have a user using dell windows 10 64 bits is getting it getting "Your PC ran into a problem and needs to restart. We'll restart for you. BSOD Stop Code "System License Violation", this happen when she is using browser and outlook, yesterday was fine and no windows update this two days, also with anti-virus protected.

Below are method I have tried and also fail to boot into Windows, it getting "Your PC ran into a problem and needs to restart. We'll restart for you.

- Unable to enter safe mode.
- System restore failure.
- Windows repair using usb windows 10 boot
- Start up repair

Appreciate if any expert has this experience can assist us on.

Thanks!
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Distinguished Expert 2018
Commented:
We need more information: What parameters it it giving you? That will provide us some information that we can help with. And secondly, and I have to ask this.... is the license on that machine legitimate?

Here is a Microsoft article with information on the parameters for that error: https://msdn.microsoft.com/en-us/library/windows/hardware/ff559317(v=vs.85).aspx
RaminTechnical Advisor

Commented:
Create a Restore Point.
Run a Registry fixer on your Windows  and retest.
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Commented:
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RaminTechnical Advisor

Commented:
Are you using SSD or HDD ?

If HDD then download and install free version of CCleaner and run Registry tool to fix corrupter registry keys and check if the problem still exist.

http://www.piriform.com/ccleaner

Author

Commented:
Hi Sir,

It's a legitimate laptop, been using for 9 months. That is no parameters shown on the BSOD, I scan on the QR code only to get me to " Troubleshoot Blue Screen Errors" and the page is nothing much.

Thanks!

Author

Commented:
Hi All,

I am using HDD, I am unable to enter safe mode and how can I create a Restore Point.

Thanks!
Distinguished Expert 2018

Commented:
Did anything change recently? Maybe a piece of hardware or a new software application?
RaminTechnical Advisor

Commented:
It can be a Hardware problem since you tried a lot of solutions with no success.

Author

Commented:
Hi Sir,

I did a diagnostic test on F12 there and no hardware were failure.

No new hardware or software was added.

Thanks!
RaminTechnical Advisor

Commented:
Try this:
go to BIOS, set the SATA configuration to IDE or AHCI, save and exit and retest.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Windows repair using usb windows 10 boot  <-- Can you start at all this way?

Create a Windows 10 USB Media from the Media Creation Link and try installing Windows 10 this way.


https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. It is possible you may need to go to the download location and run the program - it depends on exactly what MCL does (it changes from time to time). Allow the program to run. Allow drivers to update. Then select Keep Everything.

Author

Commented:
Hi Sir,

Thank you for reverting back.

IDE or AHCI still same.

Can boot from my usb driver for windows 10 but the data is too precious to be reformatted.

Thanks!
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Commented:
I think John said to select upgrade and keep everything.
Technical Advisor
Commented:
there are two options:

if you want to fix it by a Repair Shop.
if you want to fix it yourself.


if the laptop is under Warranty below method is not recommended.

if you want to fix it yourself, and you have very important DATA on it then even running a CHKDSK /r can cause DATA lose.

So, detach the current HD, Obtain similar HD, clone the current HD into new HD.
Attach New HD to laptop and try John's method and make sure you select Keep Personal Files and Apps.

if it didn't fix the problem then try to install Windows fresh install to check if there is a hardware problem or a software problem.

if the problem was still there then try to check RAM modules one by one.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You need to use a different computer and use the choice "Make media for a different PC"  and then proceed.
Top Expert 2013

Commented:
it can be  abad disk drive - so test it with the proper diag first
then  -if OK - run chkdsk on it :  https://answers.microsoft.com/en-us/windows/forum/all/blue-screen-on-booting-systemlicenseviolation-stop/edbcb52f-298a-46dc-b64d-9a5d82890c4b
What options do you have when you tap F8 or F12 while booting?  Do you see a option to select F8 for advanced options?

If you see the F8 option select it the select disable automatic restart on system failure.

Author

Commented:
Thanks, I solved by taking out the harddisk from the laptop and use hard drive holder station to retrieve the data out and then success reformat and insert back the data and redo the whole laptop. Appreciate for all the advice and help given.
RaminTechnical Advisor

Commented:
Thanks,
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you for the update - Happy to assist

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