We help IT Professionals succeed at work.

Gmail subfolders appearing as empty within Outlook 2016

901 Views
Last Modified: 2018-02-22
Certain Gmail subfolders are appearing as empty within Outlook 2016 (where the Gmail account is setup using IMAP).

Most all of the Gmail subfolders have all of their emails within Outlook 2016 except for 6 subfolders that appear but don't have any email in them (such as 1 Today, 2 Travel, 2013 & Prior Inbox, 2014 Emails, 2015 Emails, & 2016 Emails)

We have gone into the Gmail settings and made sure that all of the Gmail subfolder names are selected to appear and have also made sure that all of the Outlook 2016 settings are correct.

Additionally we have recreated the Gmail email account within a different Outlook 2016 profile and the exact same issue continues to occur where the same 6 subfolders don't appear within Outlook.

What can be done to fix this issue so that these missing Gmail subfolders will appear within Outlook 2016?

Attached are screenshots that show these folders within Gmail and the corresponding folders within Outlook 2016.
Gmail-folders.PNG
Outlook-email-folders.PNG
Comment
Watch Question

CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions