We help IT Professionals succeed at work.

Citrix XenDesktop environment needs print drivers updated daily

141 Views
Last Modified: 2017-04-15
Got a new Citrix 7.9 PVS environment up and running with random pooled VMs.  Everything works great, and we set up GPOs so that users could install their own printers, and all of that works swell the first time.  The user logs in, adds their network printer (on a print server), prints all day, happy times.

Then, the next morning (or after they log off/back on), their printer is still mapped but it shows 'Printer: Needs new driver'.  If you choose update driver, it will go through the driver install again (pulling from the Print Server), but it doesn't solve the problem.  What does solve the problem is to remove and add the printer again.  Then, again, happy times until the user logs off and back on.

What's the deal?  My gut is telling me that the drivers are being stored somewhere on the OS drive for the remainder of the session, then the user logs off and the VM is recycled so the driver is no longer there during their next session.  But if that's the case, does that mean I have to pre-install every driver that a user might ever use on the master image?

Thanks!
Matt
Comment
Watch Question

REITSenior Cloud and Infrastructure Engineer
CERTIFIED EXPERT

Commented:
Just out of interest, why do you let your users setup their own printers??

Normally in my customers environments we only allow auto create printers with UPD enabled. Also I normally install the printer vendors supported printer driver and then map the printers required to their users via a Session Printer Policy.

Author

Commented:
We have our reasons for doing it this way.  So, anyone have any ideas for solving the problem I described?
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Author

Commented:
I figured the solution out through testing.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions