Google photos won't transfer

camtz
camtz used Ask the Experts™
on
Hi, I connected my Samsung 6 phone to my Windows laptop so I could transfer the pictures to my laptop.  It opened my Google photo app on my desktop and I got a message on the phone that said;
"MTP application is not responding.  Do you want to close it?"
I restarted my computer but nothing change.  How can I get this to work? Thanks
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Distinguished Expert 2017

Commented:
Check the follow link.Propably it needs to reinstall MTB driver  Fix mtb
Technical Advisor
Commented:
Please unlock the lock screen on your phone first then connect it to your computer and retest.
also try with another cable.
RaminTechnical Advisor

Commented:
I'm glad I could help, and Thanks.

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