Google photos won't transfer

camtz used Ask the Experts™
Hi, I connected my Samsung 6 phone to my Windows laptop so I could transfer the pictures to my laptop.  It opened my Google photo app on my desktop and I got a message on the phone that said;
"MTP application is not responding.  Do you want to close it?"
I restarted my computer but nothing change.  How can I get this to work? Thanks
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Distinguished Expert 2017

Check the follow link.Propably it needs to reinstall MTB driver  Fix mtb
Technical Advisor
Please unlock the lock screen on your phone first then connect it to your computer and retest.
also try with another cable.
RaminTechnical Advisor

I'm glad I could help, and Thanks.

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