troubleshooting Question

reported error - unable to download or receive emails on my laptop

Avatar of fiona quan
fiona quan asked on
Chat / IMEmail Servers
4 Comments2 Solutions112 ViewsLast Modified:
I can receive and send emails from my phone on my BT account but it will not do so on my laptop.
The following message comes up:
"Your POP3 server is providing inconsistent info.  The number of messages returned by the STAT command does not match number of items returned by the UDL or LIST commands.
Contact your POP3 or internet service provider."

I have contact BT and they said it is not them!
please could you advise.
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