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Domain User is unable to see any drives in her "My Computer"

I am having an unusual issue. I have 1 user that can no longer see her drives (c:\ or any share drive) under her "My Computer" on any PC she logs into. If I log into any other profile, no issues.

I have checked her AD Account and I don't see anything unusual. If I go to her PC and run net use in CLI I see her drives and can access them if I manually create a shortcut on her desktop. I just dont see them in "My Computer"

Windows 7 Pro
Domain
All PCs for Single User

Any help would be great!!

masnrock

Do you use roaming profiles? It might be a case of some potential corruption. When logging in as that user, try killing the Explorer process, then restarting it.

Andy M

I would also try a group policy results on her profile - see if there's a policy applying that shouldn't be.

Robert Wiggs

ASKER

See Screen Shot. Non of her drives are appearing.

masnrock

Did you try restarting explorer.exe? You need to kill it and restart it through the Task Manager.

John

Open cmd.exe with Run as Administrator and run SFC /SCANNOW . Allow to complete, shut down, start up and test.

Robert Wiggs

ASKER

John, I would agree to that if it was a single PC that she is having this on. I believe that its a Permissions issue. When she logs on to ANY asset in our company, she is unable to see any drives in her "My Computer". SFC checks just the local PC not her account.

However, I did run the SFC /SCANNOW and no resolve. :(

Jason Wiggs
CCIE / MCITP / MCSE / VCP5 / CCP
Senior System Engineer

ASKER CERTIFIED SOLUTION

John

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Robert Wiggs

ASKER

Ya, I was hoping for a better fix. I am moving forward with a new profile. Thanks

Jason Wiggs
CCIE / MCITP / MCSE / VCP5 / CCP
Senior System Engineer

John

You are very welcome and I was happy to help. I dislike replacing profiles but I have had to do this

Domain User is unable to see any drives in her &quot;My Computer&quot;

Domain User is unable to see any drives in her "My Computer"