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feck1Flag for Ireland

asked on

Laptop Error code Oxc0000185.

Customer sent me the following .......

My laptop won't start. Coming up saying:"a required device isn't connected or can't be assessed.

Error code Oxc0000185.

It says use the recovery tools on installation media. It cuts off then
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Edward Pamias
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Try a system restore from a previous date.
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Does it sound like HW or SW?
It could be something corrupt. No way to know until the do a system restore. Reboot hit F8 go to safe mode and see if you can get in a do a system restore or just select the last know good configuration.
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According to Microsoft it could be something corrupt and a system restore should fix it.
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Sounds like a Hard Disk Problem.
Do you have the recovery media? Microsoft recommends doing recovery with the disks.
Corruption also can be the cause of Hard disk  or Bad Boot Partition .
I'm also agree with Recovery Media.
What is your laptop model ?
if you have any bootable Hardware diagnostic CD/DVD to check the Hard Disk and RAM it is the best time to use it.
was there any device removed, or replaced?  internal or external ?
@Feck1 what was the issue?