troubleshooting Question

Sent items not appearing in correct folder

Avatar of Andy Wilkinson
Andy WilkinsonFlag for United Kingdom of Great Britain and Northern Ireland asked on
OutlookPCLaptops Notebooks
4 Comments1 Solution287 ViewsLast Modified:
A user of mine has multiple email addresses attached to her in outlook including a sales email address - which is also attached to multiple users. she works from a PC in her office but sometimes works from her laptop at home. when shes in the office, she sends emails from her sales account on her PC the sent emails from that email address appear in the sales sent items folder as you would expect.

However when she uses her laptop for emails at home she sends from the sales email address which seem to appear in the sent items on her main email account. I have confirmed that she is writing the email correctly with the correct address in the from field.

Her colleagues need to see the sent items that she sends from her laptop. which are not in the sales sent items.

Any ideas??
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