troubleshooting Question

Restart "sometimes" fails

Avatar of Scot Sunnergren
Scot SunnergrenFlag for United States of America asked on
* Boot issueHardwareDesktops
11 Comments1 Solution197 ViewsLast Modified:
I have an HP Envy h8 that is several years old now. It is on the latest version of Win10Pro. A couple months ago, I swapped the harddrive that was having issues for an SSD. I used Macrium Reflect to image the harddrive to the SSD. I am not sure that this is what caused it, but ever since then, when I do a restart on my computer, there appears to be a random chance that it does not boot.

Note that this happens only some of the time...maybe 50%.

Note that all the computer lights come back on but the disk activity light remains dark and I do not get any other sign that it is booting. To get it to boot, I often have to remove the power cord, plug it back in, then hit the start button again. This seems to always clear the issue.

I have been unable to recognize any common denominator that causes this.

It is very annoying when I am in a hurry and any assistance would be greatly appreciated.

Scot
ASKER CERTIFIED SOLUTION
Arana (G.P.)

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