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Adobe Connect add-in only works in admin accounts

Posted on 2017-04-12
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Last Modified: 2017-04-27
One of my users is trying to watch some webinars that requires the Adobe Connect add-in.  The issue is that after installing the add-in under their profile it does not work and they are prompted again to download and install.  If I install the add-in under my profile (I'm an admin), it installs correctly and works.  I tested by making the user a local admin of their machine and had no issue installing or using the add-in.  Once I removed the user from the local admins group I was back to square one.  Is there a way to make this work for a non-admin or is this a bug with Adobe's software.

Thanks for your assistance!
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Question by:SAndrewsLGBT
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Accepted Solution

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Berkson Wein earned 2000 total points
ID: 42090178
You're not going to like this answer:
"The application is designed to be pushed and installed by a system administrator on all user workstations. Once installed the application will automatically install the addin into the logged in users profile once the user logs into Windows."

https://blogs.adobe.com/connectsupport/installing-add-in-for-all-user-profiles/
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Author Comment

by:SAndrewsLGBT
ID: 42095661
Hi weinberk.  I tested setup using the info above and it still does not work.  When i logged in as the non-admin user nothing installed :-(
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LVL 15

Expert Comment

by:Berkson Wein
ID: 42095666
Anything in the event log?
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Author Closing Comment

by:SAndrewsLGBT
ID: 42111126
Tested again and now it works.  Go figure!
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