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Samsung dvr sdr-5102n2t not working

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Last Modified: 2017-05-10
We have a client that has an older bnc type camera system, we replaced the DVR with this Samsung model (previous was Samsung).

The DVR boots up and shows all the 16 channels; however, there are no screens that show up, just circles with a line running through on each channel, 🚫 like this. I am not using an official power supply could that be the problem?

They have 10 cameras.
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