troubleshooting Question

Windows network share: asks credentials when trying to access (on some workstations)

Avatar of Andy Feys
Andy Feys asked on
* UNC Shared FoldersWindows OSNetworking
20 Comments1 Solution3197 ViewsLast Modified:

I have a situation where some of our users are required to re-enter their username and password when accessing a shared drive. Once they re-enter it, everything works.

If I map the drive using 'net use s: \\servername\sharedfolder' they have that problem (but not everyone)
If i map the drive using 'net use s:\\serveripaddress\sharedfolder' then the problem doesn't seem to occur (yet).

If I do a nslookup servername I don't have any problems, ping servername works as well (on the affected laptops), so it doesn't seem to be a dns problem (but I'm no expert on dns matters...)

This happens on Windows 7 and Windows 10 laptops.

On Windows 10 (which I am testing now) I get the following error message:
"An error occured while reconnecting S: to \\servername\foldername  Microsoft Windows Network: A device attached to the system is not functioning. This connection has not been restored."
Ping servername: no problem
nslookup servername: no problem
reconnecting network drive using 'net use'  with the ip adres:  no problem
reconnecting network drive using 'net use' with the server name on the cmd prompt: "The password is invalid for \\servername\folder. Enter the username for...".

If I enter the command "set user" on the command prompt, the USERDOMAIN is correct, the USERNAME is correct, everything look alright.

Does anyone have any idea what could cause this?

best regards,
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