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mruff

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Spyware/Virus Removal: Amazon Assistant aa.hta

Dear Experts,
How can I get rid of Spyware/Adware/Virus Amazon Assistant aa.hta
Every 5 seconds an empty window is opened, title: C:\Program Files (x86)\Amazon\Amazon Assistant\aa.hta

I tried with Program Removal, Malwarebytes, awdcleaner, none of it worked yet.

Many thanks for your support
Anti-Virus Apps

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mruff
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Ramin

Browser Hijackers are not malware, Go to control panel >  programs and features > if you see Amazon Assistant just Uninstall it.

Please let us know the result.
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mruff

ASKER

Hi Ramin
I've already tried this option
Unfortunately I do not see any Amazon Assistant entry
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Ramin

Disable Malwarebytes,
Download and install this free antivirus, and scan your system,
http://download.cnet.com/Panda-Free-Antivirus/3000-2239_4-10914099.html

if it didn't find any Virus then try this step by step Article to remove the virus ,
https://howtoremove.guide/amazon-assistant-virus-remove/
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mruff

ASKER

I've already tried Antivirus - Avast
Spyware removel
Malwarbytes
Spyhunter
none of it worked so far
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Ramin

Do you have any recent Image Backup of your system ?
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Ramin

Download, install and run CCleaner free, go to Registry > Scan for Issues, and if it found any problem select FIX selected issues.
Restart and check if it solve the problem.

http://www.piriform.com/ccleaner
ASKER CERTIFIED SOLUTION
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mruff

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Ramin

Just for our feedback, What was the name of that Service ?
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mruff

ASKER

Sorry, I do not fully remember something like %amazon% but I do not remember 100% :-(
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mruff

ASKER

I've found the solution to the issue myself
Anti-Virus Apps
Anti-Virus Apps

Anti-virus software was originally developed to detect and remove computer viruses. However, with the proliferation of other kinds of malware, antivirus software started to provide protection from other computer threats. In particular, modern antivirus software can protect from malicious browser helper objects (BHOs), browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious layered service providers (LSPs), dialers, fraud tools, adware and spyware. Some products also include protection from other computer threats, such as infected and malicious URLs, spam, scam and phishing attacks, online identity theft (privacy), online banking attacks, social engineering techniques, Advanced Persistent Threat (APT), botnets and DDoS attacks.

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