Spyware/Virus Removal: Amazon Assistant aa.hta

Dear Experts,
How can I get rid of Spyware/Adware/Virus Amazon Assistant aa.hta
Every 5 seconds an empty window is opened, title: C:\Program Files (x86)\Amazon\Amazon Assistant\aa.hta

I tried with Program Removal, Malwarebytes, awdcleaner, none of it worked yet.

Many thanks for your support
mruffAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

RaminTechnical AdvisorCommented:
Browser Hijackers are not malware, Go to control panel >  programs and features > if you see Amazon Assistant just Uninstall it.

Please let us know the result.
1
mruffAuthor Commented:
Hi Ramin
I've already tried this option
Unfortunately I do not see any Amazon Assistant entry
0
RaminTechnical AdvisorCommented:
Disable Malwarebytes,
Download and install this free antivirus, and scan your system,
http://download.cnet.com/Panda-Free-Antivirus/3000-2239_4-10914099.html

if it didn't find any Virus then try this step by step Article to remove the virus ,
https://howtoremove.guide/amazon-assistant-virus-remove/
0
Redefine Your Security with AI & Machine Learning

The implications of AI and machine learning in cyber security are massive and constantly growing, creating both efficiencies and new challenges across the board. Check out our on-demand webinar to learn more about how AI can help your organization!

View On-Demand!
mruffAuthor Commented:
I've already tried Antivirus - Avast
Spyware removel
Malwarbytes
Spyhunter
none of it worked so far
0
RaminTechnical AdvisorCommented:
Do you have any recent Image Backup of your system ?
0
RaminTechnical AdvisorCommented:
Download, install and run CCleaner free, go to Registry > Scan for Issues, and if it found any problem select FIX selected issues.
Restart and check if it solve the problem.

http://www.piriform.com/ccleaner
1
mruffAuthor Commented:
solution found
had to remove the amazon folder, delete the service
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
RaminTechnical AdvisorCommented:
Just for our feedback, What was the name of that Service ?
0
mruffAuthor Commented:
Sorry, I do not fully remember something like %amazon% but I do not remember 100% :-(
0
mruffAuthor Commented:
I've found the solution to the issue myself
1
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
adware

From novice to tech pro — start learning today.