asked on
Helpdesk or workflow system with checking and approving function.
Dear experts,
I'm working in supporting role. My company need a system, prefer web-base, where user can make their requests in form base. Those requests will be checked by some function leader and later on if the checker confirm it is ok to proceed, manager will approve the request.
I prefer a system which can manually create multiple kinds of form, role defined and AD-sync
I attached my company current system to get general ideas, but it wan't very goof and has so many bug
Thank you.
Capture.PNG
I'm working in supporting role. My company need a system, prefer web-base, where user can make their requests in form base. Those requests will be checked by some function leader and later on if the checker confirm it is ok to proceed, manager will approve the request.
I prefer a system which can manually create multiple kinds of form, role defined and AD-sync
I attached my company current system to get general ideas, but it wan't very goof and has so many bug
Thank you.
Capture.PNG
IT Administration* Workflow
Last Comment
Long Nguyen
ASKER
Hi Tahir,
Do Spicework need any additional plugins to have that function? Can you recommend any of them?
Best Regards.
Do Spicework need any additional plugins to have that function? Can you recommend any of them?
Best Regards.
I have used BMC remedy and it does have this feature. and I think there will be a feature in spicework (Sorry I haven't use spicework)
ASKER
Do you know how much it would cost for a company with about 1000 employee?
Or is it charge on per IT operator?
Or is it charge on per IT operator?
ASKER CERTIFIED SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
ASKER
Finally, We chose Jira Service Desk from Atlassian. It fulfill our expectation.
ServiceNow
BMC Remedy
spicework