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Will Schmidt
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Why does Windows open up a folder every time the system starts up

I have a toshiba laptop that every time it starts up the first thing it does is open up a folder and it immediatly goes full screen with only two folders in it.  Everything is fine after I shut it off.  what is causing this and how do I stop it from happining?
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Windows OSWindows 7

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Will Schmidt

8/22/2022 - Mon
Ramin

what is in those folders ?
Ramin

I think you must scan your PC first for Virus / Malware,
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NVIT

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Ramin

also run msconfig from command prompt and check startup items, look for any suspicious entry ( you can print screen it and post it here for analyzing ) , deselect it. Restart and test again.
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William Peck
Will Schmidt

ASKER
I made a screenshot of the two files in the folder.  I have run three different scans - Spyhunter, Avast, and combofix.
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Ramin

can you  post your startup items, if possible.
When this start to happen ?
Ramin

Download, install and run CCleaner free version, go to registry, scan for issues, when finished, fix selected issues. restart and let us know the result.
http://www.piriform.com/ccleaner
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Will Schmidt

ASKER
This is windows 7 home premium ( sorry I didn't tell you sooner).  The only thing I have in the startup is Avast antiviurs.  I ran CCleaner (ran 3 scans) , restarted the laptop and it still does the same thing.  just now I shut off even Avast and it still did the same thing.  
I am not sure when this started.  The customer claimed she didn't notice it doing it but it done it to me the first time I started the laptop.
Thomas Zucker-Scharff

Look in the registry under hklm->software ->microsoft->windows nt->winlogn->run
Ramin

Run msconfig from command prompt, go to startup disable all items, apply then ok.
restart and check. if it solve the issue try to enable them one by one to see which item causes the problem.

if it didn't solve the case, run msconfig  again > services > tick the checkbox to Hide all Microsoft services ( very Important ) > then disable all services > apply and ok. then restart and start to enable them one by one ( you can also enable some of them together) to check which one is the cause.

Don't forget to tick the checkbox to Hide all Microsoft services every time you go to Services tab.
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rwheeler23
Will Schmidt

ASKER
Ok, I found the solution to the issue.  NVIT was right - I deleted what was in the startup folder and now it doesn't bring up that folder anymore.  Thanks a bunch
Thomas Zucker-Scharff

Glad to hear you got it resolved.
Will Schmidt

ASKER
I thought I had closed this out once but i guess I hadn't
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