troubleshooting Question

Outlook 2016 Could not log on

Avatar of rayves
rayves asked on
Microsoft OfficeOutlookMicrosoft 365
4 Comments1 Solution119 ViewsLast Modified:
I have 3 computers using the same Office 365 email account, and all three computeres experience the same problem.

Just about every day Outlook does not start and the error is that "Could not log on. Check that you are Connected to the network, and using the correct server....... (freely translated).
I can make a new profile, and it will work for a day or so before the same problem comes back.

Tried using the Office 365 Assistant to correct the problem, and it does the job well, but the problem still comes back.
The Assistant tells me that there is a problem with "Autosearch", and that it will update the local Autoseach file with the newest settings from the server. It successfully does so, and Outlook work just fine until the local autoseach file get corrupted again.

I've been trying to figure out where this local autoseach file is located on my disk so I can analyse what happens to it, but have been unable to do so.
Does anyone know what file and location I am looking for?


Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 4 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros