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Exchange 2016 Forward to External adress

Robert Janics Jr M.C.P
Last Modified: 2017-04-21
I am running an exchange server 2016. I have a distribution group named Support@mydomain.com that goes to myself and the help desk. I want to forward that mail to an external gmail address as well. The reason being is that our ticketing software Work ETC will pop that account every 5 minutes to create help desk tickets from mail in that account.
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