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Skype and Skype for Business

We have Skype for Business.  How can we communicate with normal skype users?  We turned on external communications in office 365, and we all have Skype for Business on OSx.  Some of the users we need to speak with have regular skype.  I tried to add them via their skype email address but it just keeps saying We couldn't send the message at this time.  Over and over.  The person on regular skype never gets the contact request either.
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So is this feature on OS x Skype for Business?  I see this on windows, but our issue is on OS x.  Everyone has a mac here.
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