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ddantes
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Desktop loading is delayed

Running Windows 7 Professional SP-1 32-bit.  For the past year or so, after reboot, there is a 90-second delay before the desktop appears.  Meanwhile, there is a white screen with visible cursor.   My system configuration and applications change frequently, and I can't specify what may have changed immediately before this behavior started.  I'd appreciate some guidance on identifying/rectifying the issue.

The system runs Norton Security and MalwareBytes, and I don't believe there is any infection.
Windows OSWindows 7Desktops

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Durga Ojha

8/22/2022 - Mon
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CompProbSolv

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ddantes

ASKER
Thank you.  I am not on a domain, but my office machines are on a workgroup.  There are no drives or devices which are not present.  The HDD LED is dark for the 90 seconds, except a very occasional momentary flicker.
John

 For the past year or so, after reboot,   <-- A LOT has happened in a year.

1. Run Windows Update, make sure fully up to date (there were updates this week).

2. Run SFC /SCANNOW from an Administrative Command prompt.

3. If both things fail to resolve the situation, run a Windows 7 Repair Install. Use this tutorial below.

http://www.sevenforums.com/tutorials/3413-repair-install.html
John

The HDD LED is dark for the 90 seconds   <-- Also run the Disk Manufacturer's hard drive test.
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ddantes

ASKER
Thank you.  In my initial question, I should have posted all the steps I have tried.  I have run the manufacturer's disc check tool, run SFC /scannow, and done an in-place upgrade.  I also ran a registry cleaner.  Unfortunately, the behavior is unchanged.  Windows Update has failed on this system since late in 2015.  I spent a week (literally) trying to resolve that, having posted two questions on EE at the time, and I have abandoned the pursuit of a solution.
John

Registry cleaners can be death to a system, so this may be one cause.

Windows Update has failed on this system since late in 2015.

Best solution for this length of time is WSUS Offline Updater. I have used this on old machines and it works.

http://download.wsusoffline.net/
ddantes

ASKER
I'm very interested in seeing if this will work.  When I click "Download", the "Donate" button flashes, and there is no download.  The home page says that donations are appreciated, but not required.  I'd be inclined to donate if the product helps me, but not necessarily ahead of time.  Am I missing something about how to download this application?
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CompProbSolv

Where are you seeing the Donate button?

Did you try Safe Mode?
ddantes

ASKER
The Donate button is on the WSUS web page (screen shot attached).
The white screen happens in Safe Mode.Donate button
John

You can download WSUS Offline and use it. Donate only if you wish.
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fblack61
CompProbSolv

It may not be obvious, but you click on the "19.03.2017" to download.
ddantes

ASKER
Got it.  I'll make a disc image, then apply the offline Windows Update utility, and post again.  May not be until tomorrow...
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Ramin

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John

Windows Defender on my machines here does not interfere with updates. I agree that I would uninstall or disable Norton (Consumer) and Malwarebytes.
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Ramin

Also run MSConfig  -> Startup, and uncheck some unwanted programs to stop running in Windows startup to speed up your system.

Check and see if new drivers has released by Official Website of your Computer Manufacturer
Run Disk Cleanup
Run Disk Defragmenter
Create a new User Account with admin rights,  switch into it and retest,
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ddantes

ASKER
Thanks to all for comments.  I'll turn off Norton and MalWare Bytes before installing Windows Updates.   The disk has been defragmented.  I'll post again afterwards.
John

2 years of updates are needed and that is the first place to start before the other suggestions.
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ddantes

ASKER
Roger that.
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Andrew Leniart

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ddantes

ASKER
WSUS appears to have downloaded and installed hundreds of Windows Updates (from 2015 to present).   This was done with Norton Security Auto-Protect disabled, and Windows Defender turned off.  I did make a contribution through the WSUS site, since this application resolved an issue which was stuck for almost two years.

 I'm glad to have a way to work around the failure of the usual Windows Update process.  I'm also a little apprehensive, because my past experience with Windows Updates is not entirely favorable.  Sometimes an update resulted in unwanted quirks, such as the desktop not refreshing, or error messages that a file cannot be found after it is moved or renamed.  Time will tell...

The updates did not affect the white screen/delay in loading the desktop.  However, I do have an additional observation which may narrow down the issue.  Once the logon screen appears, if I wait 90 seconds to type my password, the desktop loads instantly.  Apparently, the 90-second delay is exhausted  during the time that the logon screen appears, unless I log on immediately.  Hope that new information will be useful.
Ramin

if I wait 90 seconds to type my password, the desktop loads instantly

It seems that you have a lot of programs which run during startup.

I still insist on uninstalling those two Antivirus not disabling.
Also uninstall the Display Driver and reinstall it.
click on start type Shell:startup and Hit Enter.
delete whatever is there.

Troubleshoot what program is the cause of startup speed.
Run Msconfig and select "Startup" Tab, Disable all, apply, Ok.  restart and check the speed, if startup speed was okay try to reselect them one by one. then restart to see it's effect.
Select Services Tab also and tick the checkbox  of "Hide all Microsoft Services", Disable all, restart and do the same you did for startup Items.
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John

Make sure that you have only ONE antivirus running. Malwarebytes can be turned off unless you wish to use it. Norton Consumer should disable Defender.

Then look to see if any processes are trying to start network activity such as logging on to another computer. Persistent drive mappings can cause this. Search for unattached printers can cause this.
Andrew Leniart

@John Hurst

Hi John,

I'm curious, have you ever looked into or tried Malwarebytes?

It doesn't claim to be an Antivirus. Here's a definition of it's intentions found with a simple google search.

Malwarebytes is not meant to be a replacement for antivirus software. Malwarebytes is a complementary but essential program which detects and removes zero-day malware and "Malware in the Wild"

Just wondering why you're referring to it as an Antivirus when clearly it doesn't even advertise itself as one.

Cheers..
John

I only use Malwarebytes as a cleanup tool on client machines. I do not use as a running antivirus app. The free one does not run in real time. I just wanted to make sure the paid tool (which can run in real time) was not loaded along with Norton Consumer.
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ddantes

ASKER
Thanks to everyone for comments.  There are mapped network drives which are reconnected at startup, and many startup applications.  But that has been so for more than ten years, and the white screen/delay didn't start until relatively recently.

I'd like to take some time to work with MSConfig, as specified in one of the comments, and then post again...
John

Perhaps do this re: Networking and Printers -

1. Open Command.com and then NET USE T: /Delete for all mapped drives T:
2. Remove any printers no longer used.

Shut down, start up and test again.

3. Make sure from Windows Updates that .NET Framework is up to date. V4.6 or greater. This is part of many apps now.
nobus

yes - but if one of the mapped drives - or connections starts to fail - that is precisely what will happen
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ddantes

ASKER
I disabled all non-Microsoft services, and all startup applications with MSConfig, and ran net use /delete *   but the issue persists.  I attached a couple of items relating to boot performance diagnostics...Event logBoot-Performance.txt
John

It may be now that you may need to back up the system and do a fresh install. My own Windows 7 system does not do this and our client systems do not do this either.
Ramin

Uninstall and Reinstall Display Driver.
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William Peck
John

We have done this at a number of clients to fix issues. In our experience, the display driver does not cause this issue. If it does in some cases, I am not aware.
ddantes

ASKER
I certainly appreciate all Expert's interest!  That said, it's a little difficult to perform every step advocated by everyone.  If someone has a particular insight, based on the information I posted in my previous comment, I'm open to trying it.  Otherwise, I believe I will just live with the issue.  An in-place Windows upgrade did not remedy this, and I'm not willing to reinstall all my applications and re-configure the system after a fresh install.
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ddantes

ASKER
Thanks again to everyone.  Hope I didn't overlook crediting anyone's assisted solution.
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John

You are very welcome and I was happy assist along with the other folk here.
Durga Ojha

Can check the startup items .. type msconfig on run windows and then go to startup tab and uncheck those application not required when machine is starting...