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Software upgrade to new version on newly purchased title

I may be delusional, but I am facing an issue that I personally do not see as a fair policy regarding upgrades. Am I being scammed by a manufacturer or is this normal: I just purchased an upgrade from Coreldraw X7 to what was the new iteration of Coreldraw. X8 I have only had the product approximately two weeks. By chance I discovered that they JUST came  out with a new version: Coreldraw 2017. I phoned inquiring how I could get the latest version (free I expected) and was faced with a demand for $25.00 for a download key!! $25. to upgrade to a new version after only two weeks??? ?They additionally wanted $15. for a physical CD of the software which I did get with my new purchase. This, to me, seems like a very harsh money grubbing policy that came as a shock to me. I could certainly understand if I had used the product for even several weeks, but less than one month? Am I being ripped off by the manufacturer or is this a normal situation for software manufacturers? I naturally am extremely disappointed by what I am being told by the company. I have paid for EVERY upgrade to Coreldraw for the past 15 years or so and never faced this type of issue.

Just as an aside: I believe in paying for ALL the software that I use. I also realize that there are many hackers out in the world that do not pay for all the software that they use. I wonder what percentage of these hackers essentially steal the product solely due  to perceived outrageous and unfair policies such as I have described above.
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Distinguished Expert 2019
Commented:
From/through whom did you purchase? Original version?
Since you bought upgrades, those usually do not come with an entitlement for an auto upgrade if new one is released.

See Corel policy for upgrade purchases
http://www.corel.com/en/products/coreldraw/?utm_source=bing&utm_medium=cpc&utm_campaign=US%7CBRKWS%7CPT%7CCorel_Corp%7CCorel%20Corp%7CBing%7CCDGS%5E&utm_term=coreldraw&utm_content=CDGS%7CPT%7CMain%7C0%5E#upgradeeligibility
Lee W, MVPTechnology and Business Process Advisor
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Most Valuable Expert 2013
Commented:
Curious... if you bought a car and the next week they announced the new model year, would you blame the dealer for selling it to you knowing there was a new model year about to come out?  

No, it's not quite the same, but it does have some similarities.  Corel isn't exactly a powerhouse product these days.  If you want that, you're using Adobe products... of course, your paying through the nose for those and these days UNLESS you ALWAYS need the current version; they only sell them by subscription these days.

When I buy software, I make sure I'm an informed consumer.  I don't buy Quickbooks a month before the next version is released.  I wait.  If you do a small amount of research, you can learn these things from most vendors.  

When Server 2016 was coming out, Microsoft DID NOT offer any deals on 2012 to get you 2016 when it's released.  If you bought on 9/30/16 you HAD to spend 50% extra on Software Assurance if you wanted the newest version, due to go on sale the following Monday.  PERIOD.  UNLESS you waited.  So I made sure my clients understood that and allowed them to choose what direction they wanted to go in, being an informed consumer.
Need -a- ClueRESEARCHER

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Commented:
I do not  remember where I bought my very first full version of Coreldraw. That was many years ago.  The last purchased upgrade was bought from Amazon. It is odd, but when Corel took my credit card info today after offering me the upgrade for $25.00 they had no interest whatsoever in seeing my proof of purchase. Nor did they ask for my product install key. ALL they wanted apparently was my money and  to try to sell  me extended download time and physical  dvd. I did receive an install code and correspondence from Cleverbridge .
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Commented:
The upgrade will not install unless a valid version is present.
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Commented:
Also, I think you are buying through other means and not through Corel.com upgrade to coreldraw graphics suite 2017 costs 199 on
Corel.com.
Even when buying through Amazon, even if it says shipped and fulfilled by Amazon, they might not be the sellers.
Need -a- ClueRESEARCHER

Author

Commented:
Regarding the purchase of a new car question exactly. I am familiar with the approximate time of year that new vehicles are released. I naturally would evaluate  my immediate need and if not urgent I would probably wait for the new model year to arrive. Auto dealers are very open with approximate dates that new models will be released leaving the consumer with that knowledge IF it might matter to the buyer. Corel/Roxio are the opposite. I am not a forensic software purchaser nor do I have any special investigative skills. I DID phone the manufacturer twice within several days to inquire as to if the person knew of any impending release of a new version. On both instances I was met with a person who either did not know of any such new release or was told not to discuss it. Therefore I had no easy way to make a decision with one of the criteria being the freshness of the release. I did try but was not going to go overboard investigating. You are correct in assuming that I am not a power user. I have used Coreldraw for many years and been 100% satisfied with the capabilities of the software. The same goes for Photoshop. The present version I have does everything I would want it to do and therefore I have no interest in anything that is the latest and greatest especially if a yearly subscription would be required.

My first computer was a TRS80 model ONE. I have been buying software ever since. I have never been met with this situation before that was not able to be resolved in a manner that I considered to be fair to both parties. Having to pay ANYTHING for a newer version for ANY software within a two week period to me is unreasonable.The more I think about it the more I feel that I made an error in judgement by paying the $25. I should have just kept what I had. In any event, not that Korel could care less, this will be my last purchase from them.

And, my last name is not Bezos nor do I have any inside knowledge of how Amazon obtains any of their merchandise. I trust the company and that is where my interest begins and ends. If the product I wish to buy seems identical I go with Amazon first and the manufacturer last.
Mcafee is a good example. Why should I pay over $50 for the same exact title from Mcafee when I can get it for $25.from Amazon.

No sense discussing this any further. I simply wanted opinions of others. I got them.
Need -a- ClueRESEARCHER

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Commented:
I  will end with a personal comment. If I owned a company that offered this type of product and dictated policy I would NEVER charge a penny for a software key and upgrade if a paying customer had made a purchase within thirty days. I would probably set it at 45 days. To me, running a company is NOT all about profit. It is about pleasing customers that have kept me in business and thanking them by not demonstrating greed and ":get every penny I can" type attitude. Keeping the customer happy by demonstrating appreciation with integrity is foremost to me. I am happy to say that this attitude toward my customers has never failed me having founded and run three businesses in my life. Nuff said.

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