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Office 365 not Syncing user object

After renaming an AD object for a user who'd recently changed their name and it hasn't updated from on-premise to Office 365.
I'd modified the proxyAddresses and mail attribute in addition to changing their UPN on premise
from Azure AD I've checked that "Synchronize of UPN" was set to true.
kicked off a sync of dirsync "Start-OnlineCoexistenceSync" which reports no issues in either the event viewer or Office 365 admin console.
However, the UPN hadn't updated in Office 365, I logged a call with Microsoft who suggested manually updating the UPN with the following:
Set-MsolUserPrincipalName -UserPrincipalName OLDUPN –NewUserPrincipalName NEWUPN
Which has worked but the primary SMTP alias is still set to old smtp record despite being correctly defined in the objects on-premise attribute (In CAPS).
I can't update the SMTP setting from either the Office 365 console on online Exchange as it's not possible when managed through DirSync.
Does anyone know how I can get around this? Microsoft has said because DirSync has been deprecated that we'll need to upgrade to Azure AD Connect before they can offer any further assistance.
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Avatar of Vasil Michev (MVP)
Vasil Michev (MVP)
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