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Video Display issue

shfisb
shfisb asked
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Last Modified: 2017-04-25
I have an HP EliteDesk 800 G2 Tower computer. The computer has an Intel HD Graphics 530 driver.
I have three monitors connected using Display Port cables. The problem is, when I try to duplicate the image on screen number 2 and 3,  I get an error stating "Unable to save display settings".
I have completely uninstalled the video drivers and downloaded the latest driver version on the HP website, but I still cannot duplicate the two monitors.
This is happening on multiple computers of the same model. Can anyone point me in the right direction to get this working?

Darren
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Tom CieslikIT Engineer
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Distinguished Expert 2017

Commented:
Duplication is a default setting. Only Extender screen you must set in card properties.
Are you sure you have identical monitors connected.
What about trying to reset settings to factory default and restart computer ?
What you will see on monitors ?
Try mix monitors, let say try to switch monitors 2-3 or 1-3

Author

Commented:
Monitors number 2 and 3 are identical. Monitor 1 is a different model. Which settings do I set to factory default? Do you mean the monitor settings or the display settings?
I've tried switching positions, but had no luck.
Thank you

Darren
Tom CieslikIT Engineer
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Distinguished Expert 2017

Commented:
Disconnect one monitor to have only 2 connected.
Restart computer and try duplicate screen to second monitor. If this will work, connect third one.

It looks like your computer is supporting maximum 3 monitors.
Did you try connect first monitor to VGA, second to DVI and third one to Display Port ?

Author

Commented:
I disconnected one monitor and rebooted. I was able to duplicate screen one and three. When I plug in the third monitor again, it gives me the same error.
The monitors I have only have vga, display port and hdmi. I have tried using vga, display port and hdmi with no luck. Then I tried using 2 display ports and one hdmi with no luck.

Hope this makes sense.

Darren
IT Engineer
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Distinguished Expert 2017
Commented:
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