Webroot AV clears list of recently opened Word & Excel docs

IT Guy
IT Guy used Ask the Experts™
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We have installed Web Root Secure Anywhere Endpoint Protection v. 9.0.15.50 on several of our customer's Windows 10 computers (running either Office 2016, Office 2013, or Office 2010).

Our customers keep reporting that when they arrive at work in the morning the list of their recently opened documents within either Microsoft Word or Excel has been cleared (see the screenshots).

This is a major problem.

What can be done to fix or prevent this from happening?

WordExcel
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Sr. Systems Administrator
Commented:
under advanced settings, system optimizer, uncheck clipboard contents
btanExec Consultant
Distinguished Expert 2018
Commented:
As per advice by on clipboard but if you scroll fown the optimiser list, there is mention of the MRU documents so do uncheck as well and also consider adding the office app as protected apps. and you can find the link on this.
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Recent-documents-in-Excel/td-p/230855

For OS setting, you can see the below.
https://www.tenforums.com/tutorials/3469-turn-off-recent-items-frequent-places-windows-10-a.html

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