troubleshooting Question

Webroot AV clears list of recently opened Word & Excel docs

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IT GuyFlag for United States of America asked on
WebrootMicrosoft OfficeWindows OSMicrosoft Word
2 Comments2 Solutions430 ViewsLast Modified:
We have installed Web Root Secure Anywhere Endpoint Protection v. on several of our customer's Windows 10 computers (running either Office 2016, Office 2013, or Office 2010).

Our customers keep reporting that when they arrive at work in the morning the list of their recently opened documents within either Microsoft Word or Excel has been cleared (see the screenshots).

This is a major problem.

What can be done to fix or prevent this from happening?

Seth Simmons
Lead Systems Administrator

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