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Webroot AV clears list of recently opened Word & Excel docs

We have installed Web Root Secure Anywhere Endpoint Protection v. 9.0.15.50 on several of our customer's Windows 10 computers (running either Office 2016, Office 2013, or Office 2010).

Our customers keep reporting that when they arrive at work in the morning the list of their recently opened documents within either Microsoft Word or Excel has been cleared (see the screenshots).

This is a major problem.

What can be done to fix or prevent this from happening?

WordExcel
WebrootMicrosoft OfficeWindows OSMicrosoft Word

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Last Comment
btan

8/22/2022 - Mon
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Seth Simmons

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btan

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