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John

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email content show up in iphone and ipad but not on windows

Hi Guys

I have a problem, sometime some email text will not show on windows outlook 2016 but it shows up in iphones and ipad.  Not sure it has to due with double-byte character set (DBCS).  The problem seem to happens with Japanese computer to english computer but the content is in english so not sure what to do to make it show.

best regards

john
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Edward Pamias
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On what computer is the text not showing up, the English or Japanese?
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John

ASKER

Hi Edward

The text was reply in english and would not show up in english windows 7 professional on outlook 2016 but will show on ipad and iPhone .  It was kind of odd.  

best regards

john
Any error message or any type of characters  on outlook ?
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ASKER

sorry for the late reply,  on outlook there was no error message.  On outlook it was just blank.
best regards

john
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Ramin

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ASKER

noted, will give that a try on the user Monday.  Thank you!

best regards

john
Thank you,  I was very pleased to help you.