John
asked on
email content show up in iphone and ipad but not on windows
Hi Guys
I have a problem, sometime some email text will not show on windows outlook 2016 but it shows up in iphones and ipad. Not sure it has to due with double-byte character set (DBCS). The problem seem to happens with Japanese computer to english computer but the content is in english so not sure what to do to make it show.
best regards
john
I have a problem, sometime some email text will not show on windows outlook 2016 but it shows up in iphones and ipad. Not sure it has to due with double-byte character set (DBCS). The problem seem to happens with Japanese computer to english computer but the content is in english so not sure what to do to make it show.
best regards
john
On what computer is the text not showing up, the English or Japanese?
ASKER
Hi Edward
The text was reply in english and would not show up in english windows 7 professional on outlook 2016 but will show on ipad and iPhone . It was kind of odd.
best regards
john
The text was reply in english and would not show up in english windows 7 professional on outlook 2016 but will show on ipad and iPhone . It was kind of odd.
best regards
john
Any error message or any type of characters on outlook ?
ASKER
sorry for the late reply, on outlook there was no error message. On outlook it was just blank.
best regards
john
best regards
john
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ASKER
noted, will give that a try on the user Monday. Thank you!
best regards
john
best regards
john
Thank you, I was very pleased to help you.