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Hi there,<br />
<br />
For all the Mac experts: i have two users in one department that for whatever reason their systems stop printing to their department printer. The printer is a HP Color laserjet MFP M77dfn, laptops in questions are Macbook airs running OS X El Capitan (with the latest update).<br />
<br />
For whatever reason when they send something to the printer is displays a message that the file is corrupted and it won't print, &nbsp;other users in that department can print without an issue. The interesting thing is that they can print to another printer (same exact model) in another department. <br />
<br />
When i delete and reinstall the printer it works for some time but after a few weeks it stops working again. I removed and reinstalled at least four times, i have tried setting the printer with different drivers, protocols, etc. I also upgraded the printer's firmware checked all settings but the issue keeps on reoccurring.<br />
<br />
I can remove and reinstall but at this point i'm looking for a permanent solution.<br />
&nbsp;<br />
BTW, the system were brand new units.<br />
<br />
Does anyone have an idea what else I can do here.<br />
<br />
Thanks..
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Hi there,

For all the Mac experts: i have two users in one department that for whatever reason their systems stop printing to their department printer. The printer is a HP Color laserjet MFP M77dfn, laptops in questions are Macbook airs running OS X El Capitan (with the latest update).

For whatever reason when they send something to the printer is displays a message that the file is corrupted and it won't print,  other users in that department can print without an issue. The interesting thing is that they can print to another printer (same exact model) in another department. 

When i delete and reinstall the printer it works for some time but after a few weeks it stops working again. I removed and reinstalled at least four times, i have tried setting the printer with different drivers, protocols, etc. I also upgraded the printer's firmware checked all settings but the issue keeps on reoccurring.

I can remove and reinstall but at this point i'm looking for a permanent solution.
 
BTW, the system were brand new units.

Does anyone have an idea what else I can do here.

Thanks..

Mac printing problem

Operating systems perform basic tasks, such as recognizing input from the keyboard, sending output to the display screen, keeping track of files and directories on the disk, and controlling peripheral devices such as disk drives and printers. For large systems, the operating system makes sure that different programs and users running at the same time do not interfere with each other. The operating system is also responsible for security, ensuring that unauthorized users do not access the system. Operating systems provide a software platform on top of which other programs, called application programs, can run.

Operating Systems

Mac OS X is the desktop operating system from Apple Inc., found on Macintosh computers. OS X consists of a Mach/BSD-based kernel, operating system interfaces primarily based on FreeBSD and additional frameworks (written in C, C++ and Objective-C providing user interface and application-level services.

Mac OS X

A laptop or notebook is a portable personal computer with a clamshell form factor, suitable for mobile use. Although originally there was a distinction between laptops and notebooks, the former being bigger and heavier than the latter, there is often no longer any difference. Laptops are commonly used in a variety of settings, such as at work, in education, and for personal multimedia. A laptop combines the components, inputs, outputs and capabilities of a desktop computer, including the display screen, speakers, a keyboard, and pointing devices (such as a touchpad or trackpad) into a single unit. The device can be powered either from a rechargeable battery or by mains electricity from an AC adapter.